● Achieved up to 80% monthly retention. ● Build and maintain strong relationships with customers and business partners. ● Ensure customer satisfaction by providing excellent service and support. ● Develop customer engagement strategies to improve loyalty and retention by understanding customer goals. ● Coordinate with internal teams to ensure a smooth customer experience and effective issue resolution. ● Maintain accurate customer records, reports, and communication history. ● Improve customer support workflows, including ticketing, escalation handling, and resolution SLAs. ● Support customer onboarding and guide customers in using products or services effectively. ● Identify up selling and cross-selling opportunities to maximize client lifetime value. ● Stay updated on industry trends and customer expectations to improve service performance.

● Assist participant about bootcamp's task through Discord. ● In charge to support mentor during live session.

● Handle user/driver inquiries and complaints through live chat / call. ● Average handle time (driver and user personal/business) for live chat is under 50 second. ● Average handle time (driver and user personal/business) for calls is 3 minutes. ● Investigate users (personal/business) problem. ● Collaborate with cross-functional teams including Business Development, Driver operation, Fin, etc. ● Make reports for driver/user problems. ● Follow up drivers/users (personal/business) to ensure the problem is solved. ● Achieve a 85% KPI. ● Resolved 80% of customer inquiries on the first call, reducing follow-up calls and improving efficiency.