Client: Posten. ● At Posten Norge, a transformative enterprise under the Norwegian Ministry of Transport and Communications, I played a key role in modernizing postal services by overseeing the development and support of pricing structures and customer agreements. ● Operating within a complex system landscape featuring numerous integrations, I served as an operational test and analysis resource bridging business and IT to ensure stable, high-quality deliveries across web-based applications. ● I collaborated closely with business stakeholders, developers, and technical teams to define both functional and non-functional requirements, ensuring test coverage aligned with critical workflows. ● My responsibilities included refining test strategies for system, integration, UAT, regression, and sanity testing across multiple environments, as well as facilitating workshops to document end-to-end flows and prioritize scenarios based on risk and error impact. ● I actively coordinated testing with upstream and downstream dependencies to verify data consistency and integration stability, while also identifying risks early to propose improvements in coverage and processes. ● Working extensively with test data across environments, I validated data integrity, supported integrations into Power BI dashboards for financial accuracy, and mentored team members in quality assurance practices. ● In addition to preparing clear test documentation and reports for stakeholders, I also served as the Scrum Master for the team, promoting a proactive and structured quality mindset throughout the project lifecycle.

Client: ABN AMRO Bank. ● Engaged in significant responsibilities at ABN AMRO Bank, a prominent Dutch State-owned institution headquartered in Amsterdam and ranking as the third-largest bank in the Netherlands. ● Contributed to a multifaceted project involving the development, upgrade, enhancements, and maintenance of diverse applications within ABN. During this assignment, served as a Consultant at ABN AMRO, actively contributing to the robustness and functionality of the bank's crucial applications. ● Managed both analysis and testing aspects of banking applications, contributing to data migration, Customer Relationship Management, Financial Crime prevention, and Reporting projects. ● Analyzed customer behavior, identified improvement areas, and proposed innovative solutions. ● Designed functional solutions based on written requirements. ● Documented the requirements. ● Supported stakeholders and Users during UAT, ensuring seamless transition and alignment with business goals. ● Utilized Service Now for Run the Bank Support, effectively managing and resolving all production issues. ● Worked closely with cross-functional teams to deliver innovative solutions, meeting and exceeding client expectations. ● Delivered and presented final analyses to stakeholders, facilitating informed decision-making.

Client: RAC. ● Engaged in a pivotal role within RAC, one of the largest breakdown service providers in the United Kingdom. ● Contributed significantly to a project that entailed the development, enhancements, and maintenance of diverse applications crucial to RAC's operations. ● During this assignment, served as a consultant to Support at RAC Mumbai, actively participating in ensuring the functionality and efficiency of vital applications supporting RAC's service offerings. ● Planned, documented, and executed test cases for complex systems, ensuring alignment with client requirements and followed up on bug resolution. ● Conducted end-to-end testing for both front-end UI and back-end database. ● Possessed in-depth knowledge of the Insurance domain and its various applications related to new agreements, quotations and claim settlement. ● Utilized UNIX shell scripting for automation of processes. ● Interacted with client to gather requirements and prepared detailed design document. ● Developed a troubleshooting guide for swift issue identification and resolution. ● Delivered exceptional on-call support, ensuring rapid response and resolution of incidents.