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Registration: 07.08.2026

Vitus Modestus Sadu Lein

Specialization: Customer Service Officer / Social Media Manager
— Customer Service professional with 9+ years of experience in Banking, Digital Banking, Hotel Reservations, Logistics, Crypto Exchange, and KYC/KYB Analysis. — Skilled in resolving complex customer issues, enhancing satisfaction, and executing marketing strategies. — Social Media Manager with expertise in content strategy across Instagram, Facebook, TikTok, and Pinterest. — Proficient in Microsoft Office, CRM systems, Salesforce, and multiple customer service platforms.
Marketing Customer Service Customer Support KYC/AML Media management Excel CRM Data Analysis
— Customer Service professional with 9+ years of experience in Banking, Digital Banking, Hotel Reservations, Logistics, Crypto Exchange, and KYC/KYB Analysis. — Skilled in resolving complex customer issues, enhancing satisfaction, and executing marketing strategies. — Social Media Manager with expertise in content strategy across Instagram, Facebook, TikTok, and Pinterest. — Proficient in Microsoft Office, CRM systems, Salesforce, and multiple customer service platforms.
Marketing Customer Service Customer Support KYC/AML Media management Excel CRM Data Analysis

Skills

Customer Service
KYC/KYB Analysis
Social Media Management
Content Strategy
Copywriting
Marketing
CRM Systems
Microsoft Office
Fraud Detection
Digital Banking
Crypto Exchange
Hotel Reservations
Analytics
Salesforce
Problem Solving

Work experience

Social Media Manager
since 2024 - Till the present day |NDA
Instagram, Facebook, TikTok, Pinterest, Content Strategy, Analytics
● Develop and execute content strategies across Instagram, Facebook, TikTok, and Pinterest. ● Increase engagement, grow brand presence, and drive conversions. ● Plan content calendar, manage copywriting, analytics, and cross-platform campaign management.
Customer Service / KYB Analyst
2022 - 2023 |Binance
Crypto Exchange, KYB, Customer Service, Chat Support
● Resolved account registration, crypto and fiat transaction, and promotion issues. ● Verified corporate documents and coordinated with teams for effective resolutions. ● Provided customer support via chat and tickets.
Customer Service Officer
2020 - 2022 |AFO Group
Talko, WhatsApp, LiveChat, Customer Service
● Managed customer queries and complaints through Talko, WhatsApp, and LiveChat. ● Identified fraud, resolved deposit/withdrawal issues, and ensured professional handling of disputes.
Customer Support
2020 - 2020 |Tokopedia
Salesforce, Order Control
● Handled delivery issues and liaised with courier services through outbound calls. ● Utilized Tokopedia Salesforce and Order Control for timely resolution.
Reservation Officer
2020 - 2020 |MG Holiday Group
Hotel Reservations, Gmail, Slack
● Managed domestic/international hotel reservations via MG Holiday Gmail and outbound calls. ● Leveraged MG Holiday Slack for streamlined team communication.
Customer Service Officer
2017 - 2019 |DBS Bank Indonesia
MS Outlook, CRM, iServe, DMS, Infinitium, Tmac, Banking
● Introduced banking products and resolved queries on savings accounts, personal loans, and credit cards. ● Supported digital banking customers, proficient in MS Outlook, CRM, iServe, DMS, Infinitium, and Tmac.

Educational background

Philosophy, Minor in Psychology (Bachelor’s Degree)
2012 - 2017
University of La Sallette

Languages

EnglishProficientIndonesianNativeTagalogIntermediate