● Organized and chaired project working groups, steering group meetings with sponsors to discuss program strategy, ensure delivery, producing accurate and timely reporting of status. ● Established project plan baseline, defining project scope, securing resources for deliveries for various Managed Services Portfolio. ● Proven ability to govern, monitor & report of multiple projects to all stakeholders. ● Successful delivery of parallel project executions on time and budget by international teams, managing scope changes, dealing with conflicts and critical issues. ● Delivered several successful Managed Services Cloud Based Add-on Value Trials to win new Customer businesses for Ericsson. ● Maintained effective information flow with customers, stakeholders and project teams with regular meetings and written updates, building customer relationship with confidence and trust. ● Ensured continues business value-add to organization through integrity & efficiency of delivery streams, smooth coordination, and governance.

● Actively engaged in Tools Sales activities for business expansion, participated in contract preparations and in pre-sales customer meetings as part of Core3. ● Established project plan baseline, defining project scope, securing resources for deliveries ● Driven successfully multiple and complex project executions; tracking project activities, monitoring and managing changes, conflicts, and critical issues to meet Project’s Toll Gates and Milestones. ● Delivered several successful NDO Tools Trials to win new Customer deals. ● Engaged in discussion/delivery of customized solution with compliance to Security requirements from Customer. ● Optimized and streamlined of Project Management Processes with creative ideas and simplification of handover to Operations. ● Building customer relationship with confidence and trust, ensuring project progress reporting to Steering Group. ● Delivered projects based on Customer Cloud Based infrastructure for NDO Tools. ● Stayed in control of Project Financials. ● Provided timely, valuable feedback based on lessons learned from in-field solution integrations to SW Development and Operations (DevOps).

● Led EDOS-DP Program (Ericsson Design & Optimization Solution – Delivery Platform) with all parties: Sales engagement, Portfolio, SW Development, Customer Integration and Operations. ● Ensuring the scope and benefit of the program is maintained throughout the lifecycle ● Organized and chaired internal working group, steering group meetings with sponsors to discuss program strategy, ensure delivery, producing accurate and timely reporting of program status. ● Handled customer and partner engagements, building customer relationship with confidence and trust. ● Driven EDOS-DP program through risk management and mitigation of blockers, identify areas of improvement. ● Maintained program budget to ensure fund utilization and investment remains within the programs control parameters. ● Managed agile communication, ensured information flow by prioritizing face-to-face communications and standup meetings with leadership team. ● Ensured continues business value-add to organization through integrity & efficiency of delivery streams, smooth coordination and program governance (controls).

● Engaged in Optimization Tools Pre-sales activities as part of Core 3, involved in Sales contract preparation. ● Established project plan baseline, defining project scope, securing resources for deliveries. ● Driven successful project executions, tracking project activities, managing changes, prioritization of critical issues to meet project timelines. ● Building customer relationship with confidence and trust, ensuring timely and accurate project progress reporting to Steering Group. ● Engaged in coordination of creation of IT infrastructure for Global Tools in Ericsson Data Centers. ● Managed and tracked Project budgets. ● Provided feedback from in-field integrations to Solution Development for deployment improvement.

● Experienced Project Manager, Scrum consultant & SW development manager in IT & Telecoms working with Network Performance Data for 4G (LTE), 3G Networks. ● Ensure service delivery quality of proprietary Ericsson tool for Live Network Performance & fulfillment of defined Service Level Agreement. ● Prepared and coordinated Technical Solutions for Business Meeting with Japanese Customers. ● Lead Development/Operations with international teams for Ericsson service delivery platform, including 24/7 support setup for critical Business activities ● Accountable for budgeting, delivery, cost tracking for DevOps activities. ● Led & managed international team of 25 developers/engineers/consultants in 3 locations: Japan, Europe, China. ● Responsible for fulfillment several international assignments for Software Development, Remote Hosting Service, Remote Support, Knowledge Transfer & Coaching. ● Proven ability to govern, monitor & report on progress of multiple projects to all stakeholders. ● Responsible for dimensioning, recruitment & coach of project resources. ● Ensuring continued business value-add to organization through integrity & efficiency of project teams, smooth on-going operation, coordination and guidance.

● Dedicated 2G/3G/4G(LTE) Support Manager for Asia-Pacific and European Regions. ● Achieved 100% Customer Support Business growth within 1 year. ● Led & managed a team of 60 engineers in 3 geo locations (Beijing, Wuhan & Guangzhou). ● Responsible for recruitment of new engineering staff & fast tracking of competence development. ● Managed 2G/3G/HSPA Network Emergencies via 24/7 & Follow-the-Sun Customer Support Hubs. ● Prioritized and coordinated Customer Support issues for released 2G/3G/HSPA product between Customer Units & Product Development Units. ● Accomplished implementation of Agile & Kanban Methods as framework for Customer Support teams. ● Ensured smooth transition of 3G Global Support assignments between 2 Regional Centers by Ericsson project management methodology (PROPS). ● Championed an efficient process of handling Customer’s support issues for international customers.

● Dedicated Customer Support Manager for Asia-Pacific and Europe/Middle East/Africa Regions. ● Managed 3G Network Emergencies via 24/7 WCDMA Support Line. ● Prioritized and coordinated Customer Support issues for released WCDMA product and Customer Launch Systems. ● Appointed as Task Force Leader for 10+ Technical/Business critical and complex investigations for 3G/WCDMA Networks. ● Ensured smooth transition of 3G Product from Development to Maintenance by Ericsson project management methodology (PROPS). ● Championed an efficient process of handling Customer’s support issues across multi-national Regional Centers. ● Coordinated and implemented efficient deployment methods for Live 3G Networks that is reduced Network Rollout time by 30-50%. ● Facilitated improvement of In-Service Performance management of WCDMA product with 5 Customer’s Networks.

● Managed a team of 15 engineers for worldwide 3G/WCDMA Customer Support Hub. ● Attained the certification for 3G/WCDMA Customer Support team. ● Monitored, tracked and reported to Total Project Manager on the 3G/WCDMA Customer Support team performance. ● Implemented new Global Support processes and tools within WCDMA Maintenance hub. ● Initiated and resolved 5+ complex technical investigations with progress reported to Senior Management Group. ● Prioritized and allocated Team resources and Test Lab resources for Support Issues. ● Built Customer Simulation Environment Test Lab to enhance a troubleshooting capability for Customer Support Issues which reduced turnaround times of lab troubleshooting issues. ● Designed and conducted WCDMA Upgrade training courses for Global Support engineers, that resulted in 20% reduction of trouble reports escalated to WCDMA Maintenance.

Provided troubleshooting & analysis for live 3G/WCDMA Networks faults worldwide, 24/7 & on-site support as Subject Matter Expert, verified solutions for trouble reports with product design, executed Integration/Verification of 3G Features.

Provided Fault & Performance Management analysis service & reports for Vodafone UK NOC

Lead technical part of Revenue Assurance Monitoring Program (Budget 2Million USD) for Ministry of Telecommunication Lebanon, produced 6 monthly reports with identification of potential revenue losses & technical advices.

● 3G Commercial Network Deployment & Software Rollout for Vodafone UK of 19 RNC & 1500 NodeB. ● Received recognition from Ericsson CEO for project achievement with Commercial 3G Network Launch for Vodafone UK on time and within budget.

Led team of 6 Consultants, provided technical advice to advisors of Minister of Telecommunication, produced 3 monthly reports with recommendations for Network Performance Improvement.

Delivered number of consulting assignments, coaching & mentoring other consultants/trainers.

Troubleshooting & handling live telecom network emergencies, engineered SW solutions & remedies for live operations worldwide.

Support Engineer, Telecoms Market Analyst, Customer Training Manager, Certified Technical Trainer.