● Owned core fundraising and CRM products used by 200k nonprofits, partnering with engineering and GTM to drive adoption and revenue. ● Drove product development of key fundraising features, Crowdfunding, Peer-to-Peer, the Donorbox CRM, which resulted in over $10 million in revenue for users. ● Organized and conducted user interviews to uncover key pain points and specific user needs, directly influencing product features that improved adoption rates. ● Owned the product lifecycle from ideation to launch, coordinating across engineering, design, and marketing teams to deliver features, on average, 15% faster than planned. ● Implemented an automated customer feedback pipeline, analyzing hundreds of insights monthly to prioritize enhancements and reduce response time. ● Defined and executed the CRM product roadmap by blending user research, data trends, and business goals. ● Authored and maintained detailed product documentation and release notes, improving internal knowledge sharing and reducing onboarding time for new team members.

● Built and maintained internal web applications and APIs supporting Macy’s systems integration teams, handling large volumes of business‑critical data across multiple departments. ● Improved performance and reliability of Django‑based services and automation tools, reducing manual workflows and enabling faster, more accurate downstream processing. ● Partnered closely with product, operations, and QA to scope requirements, prioritize enhancements, and iterate on internal tools that streamlined cross‑team collaboration.

● Owned design, development, and maintenance of NEI’s websites and conference platforms (including GTEC sites and the NEI Wiki), enabling scalable delivery of educational content and event information. ● Led the end‑to‑end implementation of mobile apps for NEI’s GTEC and NCBFAA Annual Conference, working with vendors and stakeholders to define requirements, launch timelines, and attendee experience goals. ● Identified and automated manual administrative processes with Python and internal tools, saving 500+ staff hours annually and allowing the team to focus on higher‑impact member engagement.