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Registration: 23.02.2023

Vitalii Chumak

Specialization: Incident Manager
Worked for 2.5 years, as an Incident Manager for the same company. I was managing production incidents (customer affecting issues), working on building the preventing plans for these issues, gathering incidents' statistics, facts & findings, performing Root Cause Analysis and reporting to VPs. Also, I was organizing and handling RCA meetings with the focal teams to solve the issue and to prevent it in the future.
ITIL Monitoring
Worked for 2.5 years, as an Incident Manager for the same company. I was managing production incidents (customer affecting issues), working on building the preventing plans for these issues, gathering incidents' statistics, facts & findings, performing Root Cause Analysis and reporting to VPs. Also, I was organizing and handling RCA meetings with the focal teams to solve the issue and to prevent it in the future.
ITIL Monitoring

Portfolio

Incident Management

The wide map of company's products needs a person to manage it. Working as an Incident Manager I was managing production incidents (customer affecting issues), working on building the preventing plans for these issues, gathering incidents' statistics, facts & findings, performing Root Cause Analysis and reporting to VPs.

System Monitoring

Working as a NOC Engineer, I was monitoring production systems, troubleshooting, working directly with OPS, DevOps, R&D teams on resolving the issues, writing runbooks & playbooks to share the knowledge of troubleshooting, using a wide list of tools to cover all the monitoring.

Transfer to Zabbix

Creating and running alarms in Zabbix to covers all the system, services, etc.

Skills

Incident Management
Root Cause Analysis
Monitoring
ITIL
ITSM

Work experience

Incident Manager
11.2020 - 02.2023 |Cyren
Zabbix, PagerDuty, Kibana, Grafana, Jira, Status Page
The wide map of company's products needs a person to manage it. Working as an Incident Manager I was managing production incidents (customer affecting issues), working on building the preventing plans for these issues, gathering incidents' statistics, facts & findings, performing Root Cause Analysis and reporting to VPs.
NOC Engineer
03.2020 - 02.2023 |Cyren
Zabbix, PagerDuty, Kibana, Grafana, Jira
Working as a NOC Engineer, I was monitoring production systems, troubleshooting, working directly with OPS, DevOps, R&D teams on resolving the issues, writing runbooks & playbooks to share the knowledge of troubleshooting, using a wide list of tools to cover all the monitoring.

Educational background

System Analysis (Masters Degree)
2020 - 2022
National University "Kyiv Mohyla Academy"
Computer Science (Bachelor’s Degree)
2016 - 2020
National University "Kyiv Mohyla Academy"

Languages

EnglishAdvancedUkrainianNativeRussianProficient