← Back to list
Registration: 16.01.2024

Olga Romanenko

IT
middle
Specialization: Chief Business Development Officer / Key Account Lead

Portfolio

LitotaLabs LLC

The goal, set for the position I was offered was to establish the sales infrastructure for the new affiliated company, created to diversify the main business. As the Head of Business Development, I figured out what to start with to build a new business branch: collected information, built up the business development strategy and established processes, related to that, hired staff, calculated profits and losses, etc. Steps I made: - I made a full audit of the company's capabilities. Built the strategic company development plan, together with Founder, CEO, CTO, CVO of the company: - collected detailed information about the company, its achievements, further goals and vision of development by interviewing all decision makers and carriers of the necessary information. - based on the capabilities and experience of the company, I identified the target audience for the first cold sales; - identified sales channels and wrote down texts with which these channels can be worked out; - identified tools for automating the processes; - worked with channels and target audience, testing various hypotheses. Bottom line: I was able to bring several large customers who made significant profits to the company. As the Head of Sales I established the sales department and built the processes within: - hired marketers and lead generation managers, onboarded and trained them; - set up pipeline stages; - described the success and customer value of each step; - defined criteria for qualification of clients; - differentiated the concepts of a lead-deal; - defined the responsibilities of SDR and Sales specialists. I've built work processes to cooperate with the production & marketing departments.

RedLab.dev

1. Support for the software product development that the company performs for the client. What I was doing: - Management of interaction with the customer - onboarding of specialists, coordination of reporting forms, project tools, coordination of the vacation schedule of employees, sick leave, overtime, etc. - Resource and project management: weekly stand-ups, personal and team, if needed more often. - Tracking the satisfaction of specialists when working on projects. - Management of risks associated with the soft and hard skills of specialists (their behavior in the team and the quality of the work performed); - Communication with heads of development, DevOps, testing, etc. - Rotation of specialists between projects. - Communication with the sales and production department during the transfer of specialists involved in projects. - Project management: together with the team leader, we decompose the project into milestones, break it into two-week (most often) sprints and start work. I schedule daily/weekly meetings depending on the need. I monitor the timeliness of the delivery of tasks, the implementation of important releases, I participate in the presentation of the completed stage of work to the customer. 2. Documentary support of the project and financial calculations. The work includes setting and monitoring tasks, coordinating the accounting and legal departments. What I was doing: - Signing contracts, NDA and additional agreements. - Formation of applications and work orders. - Monthly reporting in the form of clients: collecting timesheets from employees, generating a time-money report, coordinating applications / the fact of production, etc. - Formation of closing documents: acts, invoices, invoices for VAT contracts, applications and receiving originals from the client. - Payment control. - Prevention of risks. - Reconciliation of indicators for half a year, a year. - I form a profit forecast from the client for the year and control.

Distillery

Distillery is a company that has been working for the US IT market since 2008. In 2022 they decided to split into Russian and American branches. In December 2022 I joined the team to help them grow their business in Russia. I work directly with the CEO and the head of Resources department. There are numerous challenges when starting sales on a new market from a scratch. However, I liked the idea, because I have helped 2 other companies reach the same goal. 1) Managed the Strategic session with the CEO and worked out the strategy for the sales start. We went through the financial and business goals thoroughly and set the metrics that we have to achieve. Discussed the strategy and the company approach. 2) Did a market research to identify the target market, segmented it and identified the approach for each of the target audience subtypes. 3) Controlled the marketing kit preparation process and still continue being involved, trimming the materials according to the changing tactics. 4) Established the sales flow and continue making the adjustments. I described the sales pipeline stages and their meaning, worked out the criteria for the deals to match each stage. I regularly collect analytics and fix the bottlenecks. 5) Changed the sales team: hired a new BDM and a sales manager, trained him. Organized several training sessions. 6) Organized a business trip to Moscow with the CEO to visit our potential partners, CEOs and CTOs of the software development companies in their head offices. The meeting were successful and we agreed to start cooperation. 7) Signed 7 contracts and started 5 projects with the brand-new clients. These are the first clients for the company in the Russian market in 11 months. 8) Helped the Resource Management department to expand the network of the vendors that supply us with the staff. Together with the head of the department worked out the regulations for the team to follow after the change of the strategy.

Skills

Analytics
Bitrix CRM
Creative
Critical Thinker
Exploration-hungry
Fast Learner
General Management
Hubspot CRM
IT competence
Jira
Marketing
Miro
Mockups
Proactive
Project Management
Sales planning & performance
Stress-resistant
TOEFL 85 (2013)
Trello

Work experience

Head of Sales
since 2022 - Till the present day |Distillery
.
Distillery is a company that has been working for the US IT market since 2008. In 2022 they decided to split into Russian and American branches. In December 2022 I joined the team to help them grow their business in Russia. I work directly with the CEO and the head of Resources department. There are numerous challenges when starting sales on a new market from a scratch. However, I liked the idea, because I have helped 2 other companies reach the same goal. 1) Managed the Strategic session with the CEO and worked out the strategy for the sales start. We went through the financial and business goals thoroughly and set the metrics that we have to achieve. Discussed the strategy and the company approach. 2) Did a market research to identify the target market, segmented it and identified the approach for each of the target audience subtypes. 3) Controlled the marketing kit preparation process and still continue being involved, trimming the materials according to the changing tactics. 4) Established the sales flow and continue making the adjustments. I described the sales pipeline stages and their meaning, worked out the criteria for the deals to match each stage. I regularly collect analytics and fix the bottlenecks. 5) Changed the sales team: hired a new BDM and a sales manager, trained him. Organized several training sessions. 6) Organized a business trip to Moscow with the CEO to visit our potential partners, CEOs and CTOs of the software development companies in their head offices. The meeting were successful and we agreed to start cooperation. 7) Signed 7 contracts and started 5 projects with the brand-new clients. These are the first clients for the company in the Russian market in 11 months. 8) Helped the Resource Management department to expand the network of the vendors that supply us with the staff. Together with the head of the department worked out the regulations for the team to follow after the change of the strategy.
Key Account Lead / Business Development / Sales
2021 - 2022 |RedLab.dev
.
Upsales and growth of the Key Clients business. My mission is to strengthen the company in every aspect, from increasing profits and strengthening relationship with partners, to maintaining healthy interaction with technical department and increasing marketing activity. My main responsibilities are: a) Customers: To increase profits from cooperation with partners, make it as long as possible. Maintain healthy and friendly communication with our clients. Win-Win approach. I also do cold sales to new clients that I'm able to reach if I see an opportunity. My working portfolio consists of system integrator companies, banks and enterprises. b) Company management: My job is to continuously manage processes and communicate with all the departments within my company (sales, marketing, production - the development of it products, finance & legal departments, top management) and with several departments of the client's company (heads of areas, directors of software development and business development, project and product managers, company owners). c) Income control: I manage the financial flow from my partners and also within my department. That includes building a P&L report, forecasting profits, adjusting expected revenue and monitoring changes, working with risks, making decisions to reduce losses, optimization. My tasks are divided into three main blocks: 1. Expanding the scope of cooperation with the client; 2. Development support; 3. Documentary support of the project and financial calculations.
Key Account Lead / Business Development / Sales
2021 - 2022 |RedLab.dev
.
Expanding the scope of cooperation with the client. Objective: to increase profits from cooperation with partners, obtaining additional benefits: marketing materials, recommendations. Build a good company brand among the clients network, ensure that they have a great impression of our work and are satisfied to the fullest: from the business goals point of view and on the personal level. What I was doing: - I interview the clients about their business needs, short-term and long-term goals. - I discuss the requests with the team: technical production, legal or marketing departments. - Based on the client's request and the feedback from the company departments I compose an offer for the client. It usually consists of an implementation plan with timing and burn-down chart, some product references and the staff enumeration that's going to be performing the implementation. - I build the strategy of developing sales through the referrals from the current clients. - I build a matrix of positions and contact details within each account. - I am expanding the list of contact persons using various methods. - I analyze the current behavior of the company in the market, the latest news, in order to understand what factors are now influencing its growth and what may be additional mutually beneficial points at the moment. - Within each account and for each type of officials, I identify goals and objectives for the near future, for a quarter, for a year. Understanding what the client needs, I look for ways and resources in the company to help the client solve his problem. Also, it allows me to adjust the work of the production and HR blocks. - Based on the information received, I build a strategy for working with each client. As the result, we can predict the volume of our potential cooperation and its timeframe. - I determine the risks of joining a particular project. - I meet with partners offline. - I monitor accounts receivable. - I coordinate the collection.
Key Account Lead / Business Development / Sales
2021 - 2022 |RedLab.dev
.
1. Support for the software product development that the company performs for the client. What I was doing: - Management of interaction with the customer - onboarding of specialists, coordination of reporting forms, project tools, coordination of the vacation schedule of employees, sick leave, overtime, etc. - Resource and project management: weekly stand-ups, personal and team, if needed more often. - Tracking the satisfaction of specialists when working on projects. - Management of risks associated with the soft and hard skills of specialists (their behavior in the team and the quality of the work performed); - Communication with heads of development, DevOps, testing, etc. - Rotation of specialists between projects. - Communication with the sales and production department during the transfer of specialists involved in projects. - Project management: together with the team leader, we decompose the project into milestones, break it into two-week (most often) sprints and start work. I schedule daily/weekly meetings depending on the need. I monitor the timeliness of the delivery of tasks, the implementation of important releases, I participate in the presentation of the completed stage of work to the customer. 2. Documentary support of the project and financial calculations. The work includes setting and monitoring tasks, coordinating the accounting and legal departments. What I was doing: - Signing contracts, NDA and additional agreements. - Formation of applications and work orders. - Monthly reporting in the form of clients: collecting timesheets from employees, generating a time-money report, coordinating applications / the fact of production, etc. - Formation of closing documents: acts, invoices, invoices for VAT contracts, applications and receiving originals from the client. - Payment control. - Prevention of risks. - Reconciliation of indicators for half a year, a year. - I form a profit forecast from the client for the year and control.
Leading Business Development Specialist
2019 - 2021 |LitotaLabs LLC
.
The goal, set for the position I was offered was to establish the sales infrastructure for the new affiliated company, created to diversify the main business. As the Head of Business Development, I figured out what to start with to build a new business branch: collected information, built up the business development strategy and established processes, related to that, hired staff, calculated profits and losses, etc. Steps I made: - I made a full audit of the company's capabilities. Built the strategic company development plan, together with Founder, CEO, CTO, CVO of the company: - collected detailed information about the company, its achievements, further goals and vision of development by interviewing all decision makers and carriers of the necessary information. - based on the capabilities and experience of the company, I identified the target audience for the first cold sales; - identified sales channels and wrote down texts with which these channels can be worked out; - identified tools for automating the processes; - worked with channels and target audience, testing various hypotheses. Bottom line: I was able to bring several large customers who made significant profits to the company. As the Head of Sales I established the sales department and built the processes within: - hired marketers and lead generation managers, onboarded and trained them; - set up pipeline stages; - described the success and customer value of each step; - defined criteria for qualification of clients; - differentiated the concepts of a lead-deal; - defined the responsibilities of SDR and Sales specialists. I've built work processes to cooperate with the production & marketing departments.
Sales Lead
2016 - 2019 |LLC Roonyx (Former DealerPoint)
.
Together with CEO we started the Custom Software Agency from a scratch. The goal was to start a consistent cashflow from the foreign market partnerships. Marketing kit, platforms for sales, automation tools, CRM pipeline and sales processes were built from a scratch. Main goals and tasks: - Selling products and services by building solid arguments for prospective customers. - Performing cost-benefit analysis of existing and potential customers. - Maintaining positive business relationships to ensure future sales. - Generate and qualify prospective sales leads. - Source and develop client referrals. - Prepare sales action plans and strategies. - Schedule sales activity events, follow ups and meetings. - Develop and maintain a customer database. - Maintain sales activity records and prepare sales reports. - Conduct direct marketing activities and campaigns. - Make sales calls to procure new clients. - Present company products, services and sales contracts - Handle sales inquiries and concerns by phone, e-mail or in-person. - Ensure customer service satisfaction and good client relationships. - Monitor & report on sales activities and follow up for management. - Participate in sales events and initiatives. - Demonstrated thought-leadership by introducing new ideas and collaborating with executive management to grow business focus beyond traditional project work. - Formulated strategic recommendations for improving sales processes, targeting growth of revenues. Challenges: I had to learn a lot of specific IT terms. B2B sales are mostly long-cycle; I have to constantly keep multiple leads under control. Started the agency from zero. ✓ Accomplishments: Signed contracts with 15 clients from abroad. Clients locations: USA, Germany, Australia, China, India, UAE. Sales growth in 2017-2018: from zero to $250k, in 2018-2019 to $550k. Team Growth: 5 members - 25 members. 7 repeated sales.
Sales / Project Manager
2015 - 2016 |LLC DealerPoint
.
Product development pre-sale and sale: - I interviewed the clients about the product they are aiming to build, their business needs, short-term and long-term goals. - I discussed the requests with the team: technical production, legal or marketing departments. - Based on the client's request and the feedback from the company departments I composed an offer for the client. It usually consists of an implementation plan with timing and burn-down chart, some product references and the staff enumeration that's going to be performing the implementation. Product development: - I dived into the product domain and examine every aspect of it to make sure we don't miss a thing. - First planning session is the most important one because we need to make sure that the final result will match the client's (and our) expectations. So we built the milestones plan from a birdʼs eye view. Then we plan first couple of sprints, and set the tasks for the team. - The team I work with included: DevOPS engineers (I manage them for both directions - the projects that we make completely and the ones where we do only the DevOPS part helping our clients, for ex. to set up the deployment of a Local Server, Update the pipeline for the new version deployment, transfer CI/CD to Jenkins, etc), software development engineers (mostly backend -Java, frontend - React), analysts, QA, designers, support staff. - I controlled the whole development process, making sure the work gets done efficiently, manage risks and set & keep up with the deadlines. Solve the issues that arise in the course of development. - Presented to stakeholders reports on the team's progress, on the problems and solutions we have. ✓ Accomplishments: - Created long-term friendly and trusting relationships with the clients. - Customer retention income turned out to be $60K in 2017, $180K in 2018 and about $250k in 2019.
CRM Sales Manager
2014 - 2015 |LLC DealerPoint
.
- Made cold calls to the dealerships, ex.: Ford, Kia, and Mercedes-Benz . - Scheduled system demonstration sessions via Skype/Google Hangouts. - Planned each demonstration based on the needs assessment call, targeting each customers' pains. - Offered and assigned a trial version of the CRM. - Composed the Commercial Offers for the Clients. - Held training demonstrations of the CRM for the Client's employees, usually breaking them into groups based on their roles in the dealership and in the CRM. - Trained new users to work efficiently in the platform. - Provided Customer support via calls and E-mails. - Communicated with the development team to ensure great customer service. ✓ Accomplishments: - Sold the CRM subscription to 45 car dealer centers.

Educational background

Teacher of English and German Languages (Masters Degree)
2009 - 2014
Rostov State University, Faculty of foreign languages, former Taganrog State Teachers Training University

Additional education

Korean Language Major
2023 - 2023
Yonsei University
English, German, Spanish languages
2013 - 2014
Stephen F. Austin University, Linguistics, Literature, Intercultural Communication, International Relations

Languages

EnglishProficientGermanProficientKoreanIntermediateSpanishIntermediate