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Senior
Registration: 04.08.2026

Teimur Askerov

Specialization: Customer Support Officer / Technical Support Engineer
— 8+ years of experience in B2B technical support across trading platforms, software products, and telecom infrastructure. — Hands-on background in L1/L2 ticket ownership, log analysis, REST API and SQL troubleshooting, Windows Server administration, and IP network diagnostics. — Skilled at turning ambiguous reports into reproducible findings and routing actionable escalations to engineering teams. — Strong in customer communication and technical documentation for international B2B clients.
SQL REST PostgreSQL API Windows JSON rest api MySQL Postman Linux Bash Swagger Excel Git QA Jira RabbitMQ MetaTrader 4 (MT4) Python
— 8+ years of experience in B2B technical support across trading platforms, software products, and telecom infrastructure. — Hands-on background in L1/L2 ticket ownership, log analysis, REST API and SQL troubleshooting, Windows Server administration, and IP network diagnostics. — Skilled at turning ambiguous reports into reproducible findings and routing actionable escalations to engineering teams. — Strong in customer communication and technical documentation for international B2B clients.
SQL REST PostgreSQL API Windows JSON rest api MySQL Postman Linux Bash Swagger Excel Git QA Jira RabbitMQ MetaTrader 4 (MT4) Python

Skills

REST API
SQL
PostgreSQL
MySQL
Log Analysis
Windows Server
Linux
Zabbix
PowerShell
TCP/IP
BGP
Cisco
Juniper
MetaTrader 4/5
Technical Documentation

Work experience

Trading Platform Support & Operations Specialist
05.2025 - 06.2026 |Data Driven Lab
MetaTrader 4/5, PostgreSQL, Zabbix, Windows Server
● Administered and monitored MetaTrader 4/5 servers and Windows Server hosts to maintain reliable platform operations. ● Investigated trading and transaction issues using PostgreSQL queries, account activity analysis, and Zabbix monitoring data. ● Reviewed withdrawal and trading patterns for potential fraud and translated findings into operational follow-up.
Technical Support Specialist
01.2022 - 08.2024 |Brokeree Solutions
SQL, REST API, Log Analysis, Technical Documentation
● Supported international B2B clients across rotating L1 and L2 responsibilities, from initial intake and consultation through technical resolution or escalation. ● Diagnosed complex software issues through log analysis, test-case reproduction, SQL queries, and REST API analysis for third-party front ends. ● Prepared clear, reproducible findings and routed product defects or advanced cases to developers for further investigation. ● Created and updated technical documentation based on confirmed product behavior and investigation results.
Senior Technical Support Specialist
01.2020 - 05.2021 |Rostelecom
PPPoE, Monitoring Systems, TCP/IP
● Investigated incidents generated by service-quality monitoring systems and diagnosed PPPoE connectivity problems. ● Coordinated field-service teams and communicated the technical context required for restoration work.
Technical Support Engineer
05.2017 - 12.2019 |Telia Carrier Russia
DWDM, IP backbone, Cisco, Juniper, TCP/IP, BGP
● Registered, triaged, and managed customer support tickets involving DWDM and IP backbone services. ● Located failing network segments and coordinated service restoration with customers and contractors across Europe and the United States. ● Diagnosed hardware and network faults on Cisco, Juniper, and Coriant-Siemens equipment in large carrier-grade environments.

Educational background

Information Control Systems (Bachelor’s Degree)
Till 2018
The Bonch-Bruevich Saint Petersburg State University of Telecommunications

Languages

EnglishAdvancedRussianNative