Wajhi ul Hassan

Middle

Registration: 02.05.2025

Specialization: IT Service Desk Analyst

— Almost 12 years of experience in Providing IT support (1st and 2nd Level). — Currently Working as 2nd line Service Desk Analyst at Transputech Ltd, having responsibilities involving access management, user support over call, email or chat, Citrix Cloud support, and Office 365 administration. Certifications & Training: — Microsoft 365 Certified: Fundamentals — Microsoft Certified: Security, Compliance, and Identity Fundamentals — Microsoft® Certified Solutions Expert: Cloud Platform and Infrastructure Charter Member — Microsoft® Certified Solutions Associate: Office 365 — Microsoft Certified Solution Expert (MCSE), Windows Server 2012. — Microsoft Exchange 2010 and 2013 installation and configuration. — CCNA (R & S) Training from Corvit Lahore. — CCNP (Routing, Switching and T.Shoot) Training from Corvit Lahore. — Service Punch Training organized by Warid Telecom with the collaboration of Active8. — English Spoken Certificate (Basic & Advance) from Nicon. — Training course of Optical Fiber Transmission System & Cable Jointing from Telecom Foundation Manpower & Training Islamabad. — Training of Microprocessor from Tevta.

Microsoft VMware Workstation Player Active Directory Dhcp Dns SharePoint

Skills

Service Desk

Office 365

Sharepoint

VMWare ESXi

VMWare Workstation

Oracle Vbox

Active Directory

DHCP Server

DNS

Microsoft Office

Work experience

Service Desk Analyst

since 08.2019 - Till the present day |Transputech

Technical Support, ITIL, Presentations, Office 365, SharePoint, Active Directory, Microsoft Azure, Microsoft 365, Help Desk Support, Information Technology

● Providing 2nd level support to the clients from remote location. ● Office 365 Management. ● AD Account Management. ● InTune Management. ● MS Teams Access Management. ● One Drive Support. ● Citrix Cloud Support. ● Citrix Profile Management. ● Clients Access Management. ● Managing Print and File sharing accesses. ● Creation of Distribution Groups and Shared Mailboxes.

Access Management Analyst

01.2017 - 07.2019 |Pepsico. International

Active Directory, SharePoint, One Drive, Office 365

● Providing 2nd level support to the staff for APAC region. ● Managing Active Directory globally. ● Managing Print and File servers. ● Managing SharePoint, One Drive, Microsoft Teams and Office 365 in the office.

Network Administrator

03.2013 - 12.2016 |National Development Consultants

Active Directory, DHCP, DNS, VMWare, ISA Server

● Providing 1st and 2nd Level Support to the staff in the whole office. ● Servers Deployment (2008 R2, 2012) and their configurations. Also including Operations, Monitoring and Maintenance. ● PABX maintenance & monitoring. ● Active Directory, DHCP, DNS, Network Printer and Scanner, VMWare and ISA Server Deployment and Maintenance. ● To provide Remote Assistance, Remote Desktop Connection and VPN facility Configuration and Troubleshooting to the users.

IT Service Desk Engineer

07.2011 - 03.2013 |Warid Telecom

Presentations, Multitasking, Information Technology

● Ticket logging system, resolving issues. ● Escalate issues to other teams and vendors and take strong follow-ups for resolving issues. ● Using Data Recovery tools, retrieve the lost data. ● To maintain all of the IT equipment support, inventory and repair. ● To provide support to the desktop and laptop domain users on daily basis mostly remotely. ● Wired and wireless network configuration setups and troubleshooting. ● Application Support for the users for Microsoft, VPN applications and other department related applications. Achievements ● I received excellence certificate from my employer i.e. Warid Telecom. (Pvt.) Ltd. on account of best performance and providing fruitful solutions to the organization.

Educational background

Telecommunication (Bachelor’s Degree)

2005 - 2011

Hajvery University Lahore

Languages

UrduNativeEnglishUpper Intermediate