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Portfolio

Cifromed

- Providing uninterrupted operation of internal IT services. - Team creation and adaptation. - Reporting to the parent company. - Interaction with customers and contractors. - Managing the technical support department, assigning tasks to employees, monitoring their implementation. - Preparation of technical and regulatory documentation for the technical support department. - Providing technical support for the company's project activities. - Analysis and evaluation of applied technical solutions. - Procurement activities under Federal Law 223. - Development of technical and legal documentation. - Department budget planning.

ERG Sales

- Ensuring uninterrupted operation of internal IT services. - Managing distributed teams. - Monitoring the implementation of user requests. - Organization of the procurement process of computer, office equipment and components. - IT budget planning. - Optimization of IT costs. - Controlling mobile communications costs. - Selection, adaptation and training of IT specialists.

Cifromed

- Providing uninterrupted operation of internal IT services. - Team creation and adaptation. - Reporting to the parent company. - Interaction with customers and contractors. - Managing the technical support department, assigning tasks to employees, monitoring their implementation. - Preparation of technical and regulatory documentation for the technical support department. - Providing technical support for the company's project activities. - Analysis and evaluation of applied technical solutions. - Procurement activities under Federal Law 223. - Development of technical and legal documentation. - Department budget planning.

Skills

Analytical thinking
Automation of Business
Bitrix24
Business communication
Business correspondence
Communication
Helpdesk Prioritization Process
Information technology
Management skills
Optimization of business processes
Organizational skills
Training and development
Training and development
Working with large amounts of information

Work experience

Head of IT (Head of technical support)
05.2022 - 12.2023 |Cifromed
See CV
- Providing uninterrupted operation of internal IT services. - Team creation and adaptation. - Reporting to the parent company. - Interaction with customers and contractors. - Managing the technical support department, assigning tasks to employees, monitoring their implementation. - Preparation of technical and regulatory documentation for the technical support department. - Providing technical support for the company's project activities. - Analysis and evaluation of applied technical solutions. - Procurement activities under Federal Law 223. - Development of technical and legal documentation. - Department budget planning.
Head of Infrastructure
12.2021 - 03.2022 |Palta RUS
.
- Organization of IT infrastructure. - Organizing the provision of corporate equipment to employees of company offices in the countries of presence. - Ensuring uninterrupted operation of internal IT services.
IT-manager
02.2019 - 12.2021 |ERG Sales
.
- Ensuring uninterrupted operation of internal IT services. - Managing distributed teams. - Monitoring the implementation of user requests. - Organization of the procurement process of computer, office equipment and components. - IT budget planning. - Optimization of IT costs. - Controlling mobile communications costs. - Selection, adaptation and training of IT specialists.
Customer service specialist (technical support)
11.2017 - 02.2019 |SITA
.
- Technical support for users of mobile applications and Apple equipment. - Implementation of an application processing system. - Mobile application testing. - Writing technical documentation.
Leading IT specialist
03.2013 - 12.2015 |Campari RUS
.
- Ensuring uninterrupted operation of internal IT services. - Support for company users. - Budget planning. - Controlling mobile communications costs. - Selecting suppliers of IT equipment and services, concluding contracts. - Selection, adaptation and training of IT specialists.
Technical Support Specialist
12.2011 - 10.2012 |Acer (Acer GROUP)
.
First line of support. - Analysis of requests and optimization of their solutions. - Authorization of distributors to sell equipment. - Interaction with the global team.

Educational background

Technical Operation of Aircraft and Engines
Till 2010
Novosibirsk State Technical University

Additional education

System and business analytics, Analyst
Till 2021
GeekBrains
Analyst
Till 06.2022
GeekBrains, System and business analytics

Languages

EnglishProficientGermanElementaryRussianNative