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Registration: 19.09.2024

Jou Yukawa Moradi

Specialization: Affiliate Manager / Customer Support

Skills

Affiliate Management
Customer Support
Crypto Currencies
Forex
ZenDesk
Excel
Wordpress

Work experience

Customer Support Specialist
since 05.2024 - Till the present day |Binance
Zendesk, Salesforce, LiveChat, Intercom, Freshdesk, Jira
Client Services Manager
05.2019 - 11.2023 |IBL Kabushikigaisha
Salesforce, Zendesk, Communication, Negotiation, CRM Software, Project Management
● Attracted and registered new clients to partner brokers. ● Administered payouts for affiliated accounts. ● Assisted customers to maintain relations with partner brokers. ● Collected and analyzed customer information to prepare product or service reports. ● Responded to customer requests for products, services and company information. ● Developed projects for client administration. ● Offered advice and assistance to customers, paying attention to special needs or wants. ● Represented the company on international events.

Educational background

Business (Bachelor’s Degree)
Till the present day
Cruzeiro do Sul University

Languages

EnglishProficientPortugueseNativeJapaneseUpper IntermediateSpanishUpper Intermediate