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Registration: 19.09.2024

Jou Yukawa Moradi

Specialization: Affiliate Manager / Customer Support
— As a dynamic Client Services Manager focused on results, I have consistently exceeded expectations in onboarding clients to cryptocurrency and forex brokerage platforms, including Exness, FxPro, XMTrading and FBS. — I excel in handling client interactions effectively, ensuring professionalism and efficiency in meeting their needs. — My exceptional sales and negotiation abilities enable me to persuade and secure deals, contributing to business growth and revenue generation. — Through participation in affiliate events, I have expanded my network and forged valuable partnerships both remotely and in-person. Certifications: — TOEIC. — TOEFL. — Certified Cryptocurrency Expert. — Ethereum Technology. — NFT Fundamentals. — Tokenization Fundamentals. — Certified Blockchain Expert. — C++ Programming.
— As a dynamic Client Services Manager focused on results, I have consistently exceeded expectations in onboarding clients to cryptocurrency and forex brokerage platforms, including Exness, FxPro, XMTrading and FBS. — I excel in handling client interactions effectively, ensuring professionalism and efficiency in meeting their needs. — My exceptional sales and negotiation abilities enable me to persuade and secure deals, contributing to business growth and revenue generation. — Through participation in affiliate events, I have expanded my network and forged valuable partnerships both remotely and in-person. Certifications: — TOEIC. — TOEFL. — Certified Cryptocurrency Expert. — Ethereum Technology. — NFT Fundamentals. — Tokenization Fundamentals. — Certified Blockchain Expert. — C++ Programming.

Skills

Affiliate Management
Customer Support
Crypto Currencies
Forex
ZenDesk
Excel
Wordpress

Work experience

Customer Support Specialist
since 05.2024 - Till the present day |Binance
Zendesk, Salesforce, LiveChat, Intercom, Freshdesk, Jira
Client Services Manager
05.2019 - 11.2023 |IBL Kabushikigaisha
Salesforce, Zendesk, Communication, Negotiation, CRM Software, Project Management
● Attracted and registered new clients to partner brokers. ● Administered payouts for affiliated accounts. ● Assisted customers to maintain relations with partner brokers. ● Collected and analyzed customer information to prepare product or service reports. ● Responded to customer requests for products, services and company information. ● Developed projects for client administration. ● Offered advice and assistance to customers, paying attention to special needs or wants. ● Represented the company on international events.

Educational background

Business (Bachelor’s Degree)
Till the present day
Cruzeiro do Sul University

Languages

EnglishProficientPortugueseNativeJapaneseUpper IntermediateSpanishUpper Intermediate