Pre and post-sales support for Siemens Industrial Communication products (SCALANCE Ethernet switches, routers, firewalls, WLAN AP, RUGGECOM Ethernet switches and Multiservice platforms) as well as Radio Frequency and Optical Identification products. Front line technical support. Creating new and translating of technical marketing materials. Training of customers and sales.

Driving project merging networks of PepsiCo and Wimm-Bill-Dann. Auditing WAN and LAN of Wimm-Bill-Dann HQ and branches. Developing IP address plans. Reconfiguring network equipment to renumber them and to conform the policy. Pushing colleagues and contractors to do their part of work. Solving problems. Providing 3rd level support for network operating.

Teaching of Cisco courses (ICND1, ICND2, ROUTE, IINS) and Huawei courses. Developed custom course for Panasonic to teach beginners to configure IPSec on Cisco routers, including Lab guide. Improved Huawei course, presenting enterprise IP telephony product line, redesign Labs. Made materials and then presented proposal of COMOKS Ltd. to “Makhachkala Transgaz Gazprom”.

Creating presentation materials. Performing technical presentations for customers. Demonstrating product. Successfully presented QTECH Ethernet switches to regional ISPs. Successfully presented QTECH router and voice gateway to FSIN of Russia (Federal Penitentiary Service).

Developing relationships with customers. Identifying the customers' requirements. Characterizing the existing networks. Designing, documenting and presenting high-level and detailed solutions. Performing technical presentations for customers and partners. Notable projects: Rostelecom datacenter audit and redesign; PepsiCo Russia WAN audit; Bayer Russia LAN redesign, Estee Lauder Russia network support, IP Phone custom application development for “Tumenian Electric Selling company”.

Teaching Cisco courses: INTRO, ICND, BSCI, BCMSN, BCRAN, SECURE, DESIGN.

Sale and support Lucent telecom equipment and Stratus fault tolerant servers. Notable projects: Pilot ATM network for Southern Telecom (UTK); ATM network for MTS Krasnodar.

IT Support Engineer working in the Intel office in Moscow as a member of IT Deskside Services and Support group, responsible primarily for Client IT Support and PC Asset Management, including testing and deployment of new PC H/W and S/W products and services, everyday user support and problem solving, user trainings, office moves. Also provided cover to server and network activity and represented all information technology on site when the team leader was away.