Guided regional operations to achieve target number of installations and active sites, including working with tech team to manage resources and schedules. • Developed plan to streamline operations quality by monitoring processes to focus on updating internal procedures, first contact resolution, escalated tickets and root cause analysis through coaching and development. • Supported regional engineers on ticket assignments, scheduling and ensuring tasks are completed. • Supported Corporate HR, Finance, and other functions at regional level. • Supported local procurement and controlling virtual warehouse locations to ensure equipment tracking is properly done. • Arranged meetings and meeting with staffs to improve performance, provide training and professional services. • Handled all incoming business and client requests for information. • Arranged corporate and office conferences for company employees and guests. • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates. - Business or sector: Telecommunications

Tracked internal and external project risks by grading each risk for probability and impact. • Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products. • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth. • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA). • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations. • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs. • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. • Installed, modified and repaired software and hardware to resolve technical issues. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Developed and led large-scale technology initiatives for long-term strategic plans and solutions. • Configured and implemented IT initiatives to produce measurable business value. • Applied emerging technology knowledge to achieve key business objectives.