Moucharaf Sanni Ogbon

senior

Registration: 13.11.2023

Specialization: IT Support Specialist

HelpDesk system IT Service Management IT

Portfolio

Rhôn'telecom

- Provide first and second level contact and problem resolution for customer issues during fiber deployment (FTTH/FTTO). - Maintain ticket update for all reported incidents. - Report and escalate complex issue to third level.

IER

- Manage, repair, and support all computers and technology systems. - Log support calls on the helpdesk system(Oracle, Jira) and resolved with in SLA. - Maintain ticket update for all reported incidents. - Provide first & second level to end-user. And escalate incidents to Level 3 if needed. - Monitoring server.

Glaxosmithkline Laboratory

- Manage, repair, and support all computers and technology systems. - Log support calls on the helpdesk system(ServiceNow) & Provide first & second level to end-user. - Installing and configuring end-user computer systems. - Maintain ticket update for all reported incidents. - Maintain and follow procedures. - Setting up user accounts, permissions and passwords. - Troubleshooting mobile devices : IOS and Android.

Skills

Data Base

ESXi

GLPI

HTML/CSS3

HYPER-V

Jira

Linux

Office 365

Oracle

Pfsense

Python

RDP

SCCM

ServiceNow

Visual Basic

VMWARE

VPN

Wordpress

Zabbix

Work experience

Support THD

since 03.2023 - Till the present day |Rhôn'telecom

IT Support Engineer

06.2022 - 02.2023 |IER

IT Support Engineer

02.2022 - 03.2022 |Glaxosmithkline Laboratory

IT Support Engineer

01.2021 - 12.2021 |Avaso Technology

- Daily tapes back up: IBM TS3310 and AS400. - Provide technical support onsite or via remote access systems. - Installing and configuring end-user computer systems. - Resolve call and identify the root cause of incidents and problems to ensure procative future management. - Setting up user accounts, permissions and passwords.

Technical Support Engineer

08.2020 - 09.2020 |CPAM

- Deployment and Migration computer on Win 7 to Win 10. - Provide technical support onsite or via remote access systems. - Installing and configuring end-user computer systems. - Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements. - Incidents management through GLPI.

Consultant

09.2017 - 01.2018 |Cat Logistic

- Visual media design and web content writing. - Management: Event project and fleet management project. - Computer ingineering services. - Configuration and installation of GPS devices for fleet tracking/management.

Consultant

10.2016 - 09.2017 |Nog Cerabe

- Computer and network maintenance level 2 &3. - Incidents management through GLPI. - Provide prompt and accurate feedback to end-users. - Provide network and support and general configuration. - Monitoring server : Windows Server 2012. - Setting up user accounts, permissions and passwords.

IT Support Engineer

04.2011 - 09.2016 |STTB SA

- Computer and network maintenance level 1, 2 &3. - Incidents management through GLPI. - Provide staff and clients with server support and general maintenance. - Monitoring server : Windows Server 2008/2008R2/2012. - Perform low-level administrative duties: Domain and SSL Certificates Renewals. - Ensure that all IT helpdesk requests are actioned. - Configuration and installation of GPS devices for fleet management. - Active Directory Management. - Installing new software, new hardware (servers, printers, computer workstations, etc.). - Setting up user accounts, permissions and passwords.

Educational background

Engineering Cybersecurity

2021 - 2023

IEF2I VINCENNES

Information Systems Administrato

2020 - 2021

IPSSI PARIS

Events strategies

2019 - 2020

Cours Diderot Montpellier

Networks and Telecoms

2008 - 2010

Esmt Dakar

Languages

EnglishUpper IntermediateFrenchNative