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senior
Registration: 18.12.2024

Dmitry Diskin

Specialization: Application Support Engineer
— Experienced Team Manager who has led an international Technical Support team with 24/7 availability. — Proficient in diagnosing and parsing through complex technical issues. — Extensive hands-on experience in SQL, Perl/Bash scripting, data processing and analysis, manual QA of web, desktop and mobile applications, API testing.
Jira kibana Linux MySQL Oracle perl PostgreSQL SQL Grafana Linux Systems Administration Zendesk
— Experienced Team Manager who has led an international Technical Support team with 24/7 availability. — Proficient in diagnosing and parsing through complex technical issues. — Extensive hands-on experience in SQL, Perl/Bash scripting, data processing and analysis, manual QA of web, desktop and mobile applications, API testing.
Jira kibana Linux MySQL Oracle perl PostgreSQL SQL Grafana Linux Systems Administration Zendesk

Skills

Perl
Snowflake
SQL
PostgreSQL
Zendesk
Confluence
Kibana
GraphQL
REST API
Postman
Bitbucket
Git

Work experience

Technical Support Team Manager
05.2016 - 10.2024 |NDA
SQL, Perl, Postman, REST API, GraphQL, PostgreSQL, Snowflake, Jira, Zendesk, Confluence, Kibana, Redash, Mailgun, Cloudflare, Git, Sourcegraph, Bitbucket
A global freelance marketplace with millions of users. ● Built and managed a distributed team of 14 engineers across multiple countries. ● Led product development of internal tools for technical and customer support teams. ● Established support processes between customer support, development, QA, and product teams. ● Established support workflows for public API and payment systems. ● Managed incident response and data recovery procedures.
Technical Support Engineer / Associate Developer / Database Administrator
09.2006 - 05.2016 |oDesk
Perl, PHP, QuickBase, PostgreSQL
A global freelance marketplace with millions of users. ● Established and structured the company's first technical support operations. ● Worked closely with operations, marketing and legal teams to resolve user issues. ● Developed back-office systems using PHP and Perl. ● Managed database infrastructure and led migration from QuickBase to PostgreSQL.
Project Manager
05.2003 - 09.2006 |Megafon
Oracle, PL/SQL, PostgreSQL, MySQL, Perl, Linux
One of the largest cellular service providers. ● Integrated 3rd party vendors into IT infrastructure. ● Participated in development of domestic VAS products. ● Set up and maintain an internal WIKI server for customer support. ● Used Linux, Perl, open source products.

Educational background

Applied Mathematics (Bachelor’s Degree)
Southern Federal University

Languages

EnglishUpper IntermediateRussianNative
JirakibanaLinuxMySQLOracleperlPostgreSQLSQLGrafanaLinux Systems AdministrationZendesk