Dmitry Diskin

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senior

Registration: 18.12.2024

Specialization: Application Support Engineer

Jira kibana Linux MySQL Oracle perl PostgreSQL SQL Grafana Linux Systems Administration Zendesk

Skills

Bitbucket

Confluence

Git

GraphQL

Kibana

Perl

PostgreSQL

Postman

REST API

Snowflake

SQL

Zendesk

Work experience

Technical Support Team Manager

05.2016 - 10.2024 |NDA

SQL, Perl, Postman, REST API, GraphQL, PostgreSQL, Snowflake, Jira, Zendesk, Confluence, Kibana, Redash, Mailgun, Cloudflare, Git, Sourcegraph, Bitbucket

A global freelance marketplace with millions of users. ● Built and managed a distributed team of 14 engineers across multiple countries. ● Led product development of internal tools for technical and customer support teams. ● Established support processes between customer support, development, QA, and product teams. ● Established support workflows for public API and payment systems. ● Managed incident response and data recovery procedures.

Technical Support Engineer / Associate Developer / Database Administrator

09.2006 - 05.2016 |oDesk

Perl, PHP, QuickBase, PostgreSQL

A global freelance marketplace with millions of users. ● Established and structured the company's first technical support operations. ● Worked closely with operations, marketing and legal teams to resolve user issues. ● Developed back-office systems using PHP and Perl. ● Managed database infrastructure and led migration from QuickBase to PostgreSQL.

Project Manager

05.2003 - 09.2006 |Megafon

Oracle, PL/SQL, PostgreSQL, MySQL, Perl, Linux

One of the largest cellular service providers. ● Integrated 3rd party vendors into IT infrastructure. ● Participated in development of domestic VAS products. ● Set up and maintain an internal WIKI server for customer support. ● Used Linux, Perl, open source products.

Educational background

Applied Mathematics (Bachelor’s Degree)

Southern Federal University

Languages

EnglishUpper IntermediateRussianNative