● Focusing on IT service desk role handling ServiceNow tickets and troubleshooting in an international corporate environment.

● Communicate with clients via email or call to deliver technical support regarding issue diagnosis/device settings of digital signage screens. ● Design/redesign and create/revise templates or campaigns using design software. ● Setup and test digital screens or media players before shipment. ● Assist technical lead in onsite services; offer advice on service delivery, structure design, and solutions to issues. ● Maintain EC websites; manage websites' hosting. ● Maintain the business server and network. Service Administrator: ● Direct inbound phone calls to the corresponding department or colleague. ● Write and reply to emails to clients regarding services, sales, technical support, etc. ● Assist technical support staff. ● Pick, pack, and prepare parcels and shipments. ● Perform any errands and ad-hoc tasks.

● Help maintaining Python scripts which automate data sheets processing. ● Manually process Excel data sheets. ● Update server database. ● Check online orders progress to secure punctuality of delivery. ● Apply my Tableau skills to solve a data analysis issue which could barely be solved by Excel, hereafter learned the solution and technique via Excel. ● Help test the ERP system developed by the IT department. ● Maintain EC websites.

● Windows desktop support. ● Cloud application deployment. ● Devices diagnosis and repairing. ● Digital and physical supply procurement. ● Document translation. ● Receptionist duties.

● A valuable part-time based experience during time as an undergraduate, working at night shifts, basically worked overnight as on-site customer service and venue supervisor independently. ● Apart from patron-service and errands, I helped renovating the venue (relocating seats and devices, building e-sport stage) and replacing graphic cards and peripherals for all computers. ● Frequently did network diagnosis and maintenance where I could utilize my expertise on IT disciplines.