Project Kyndryl (Citrix Administration) January 2022 - July 2022 • Managing Service Requests / Incidents • Citrix Director operations • Ivanti AppSense operations • Citrix Studio operations • Active Directory, Group Policy management • Technical documentations Project IBM/Kyndryl (Legacy application migration) June 2020 – December 2021 • Application packaging with InstallShield Admin Studio 11.5 • Microsoft Softgrid APP-V application creation • Technical documentations

Project European Parliament Luxembourg ( Application migration Windows 10 ) May 2017 – June 2020 • Application packaging with InstallShield Admin Studio 11.5 • Microsoft Softgrid APP-V application creation • Powershell scripting • SCCM 2012 deployment • Active Directory, Group Policy management • Technical documentations

• Application packaging with InstallShield Admin Studio 11.5 • Microsoft Softgrid APP-V application creation • VBS, Powershell scripting • Microsoft Windows Server 2008, Microsoft Windows Server 2012 Support • Application testing

Application packaging with InstallShield Admin Studio 9.5/10/11 and Altiris Wise Package Studio 8.0 Microsoft Softgrid APP-V application creation General Windows infrastructure administration Quality assurance of applications/images Deployment of applications using SCCM, Radia, Tivoli Application testing

Application packaging, testing, deployment and troubleshooting Application lifecycle management Citrix application profiling Microsoft Softgrid APP-V application creation General Windows infrastructure administration Desktop and laptop computer imaging and re-imaging using Ghosting software Installation and configuration of network, local and stand-alone printers Provided support for more than 50 clients on Windows XP/Vista/Server 2003/Server 2008 based Operating System as well as Citrix environment systems Provided analysis and consultation on software architecture through System Center Configuration Manager Server 2007 Detected and solved software conflicts, environment and compatibility issues

On-site network installation and troubleshooting Remote desktop and server troubleshooting Provided phone and e-mail support for clients Installation and configuration of MS Office 2003/2007 and MS Outlook 2007/2010 Backup administration and monitoring for clients with Asigra DS and Symantec Livestate backup systems Network and local printer installation Print server configuration, monitoring, and troubleshooting Administered network accounts, shared folders and assigned user rights in User Manager Desktop and laptop computer imaging and re-imaging using Norton Ghost 6.0.