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senior
Registration: 12.04.2022

Brian Ikenge

Specialization: Customers Support

Portfolio

Sport Betting and Online Casino Digital Line

-Helping customers with their daily queries via chat and email -Ensure that customers can solve their technical problems -Analysis and verification of product faults - Providing reporting

French And English Call center

- Reception of applications by phone in order to consult and identify the needs of the client - Taking orders from customers. - Coordination of the presence / absence of goods, the proposal of alternative options; - Detailed consultation of buyers on all products. - Assistance to customers in placing an order. - Receiving feedback from customers after the order, what they liked / what they didn’t like. - Advising clients on all their questions.

French And English Call center

- Reception of applications by phone in order to consult and identify the needs of the client - Taking orders from customers. - Coordination of the presence / absence of goods, the proposal of alternative options; - Detailed consultation of buyers on all products. - Assistance to customers in placing an order. - Receiving feedback from customers after the order, what they liked / what they didn’t like. - Advising clients on all their questions.

Skills

MS Outlook
Cryptocurrency
Trading
Google Ads
Facebooks Ads
TikTok Ads and Influence marketing
Teamwork
Personnel Management
business communication
Sales Skills
Negotiation

Work experience

Customer Service Agent
10.2020 - 02.2022 |Sport Betting and Online Casino Digital Line
-Helping customers with their daily queries via chat and email -Ensure that customers can solve their technical problems -Analysis and verification of product faults - Providing reporting
Operator Call center
10.2019 - 09.2020 |French And English Call center
.
- Reception of applications by phone in order to consult and identify the needs of the client - Taking orders from customers. - Coordination of the presence / absence of goods, the proposal of alternative options; - Detailed consultation of buyers on all products. - Assistance to customers in placing an order. - Receiving feedback from customers after the order, what they liked / what they didn’t like. - Advising clients on all their questions.

Educational background

Energy and heat engineering
since 2021
Moscow Power Engineering Institute (National research university)
Legal, Jurisprudence (lawyer)
since 2016
Congolese Law University

Languages

EnglishProficientFrenchNativeRussianProficient