I've made a little pivot in business domain - from last mile to supply logistics (Purchasing), but general direction is the same - product management

Logistics B2C/C2C, customer care. PM for two product teams in Logistics unit - order (delivery) processing and customer care (claims & contact rate), until Q2Y22, currently PM for order processing team. Full product cycle activities: strategic planning and BizDev (roadmap and OKRs), Discovery and ideation, Delivery and support Creating and improving of 3PL integration patterns for better customer experience and unit economy Playing role of Scrum Master for Discovery stream in Logistics unit - focused on internal processes enhancement and being inline with company’s maturity model Implementation of anti-fraud tools and procedures in delivery to protect PnL and CX Creating better customer experience in “something went wrong” domain - client’s support and claims processing optimization Product lead for design and implementation of complex processes in Logistics - Cross delivery for Avito customers via 3PL partners - OMS of Logistics operation department (Logistic Control Tower)

I'm responsible for customer experience and business process optimization in fulfillment, last mile delivery and customer service domains. Major responsibilities: - To eliminate customer’s pain points and increase business results (products availability, fulfillment rate) - Create strategic roadmap for ecom development - Ensure that customer UX and business procedures are up to date. - Central warehouse process changing aimed at Ecom facilities enhancement. - Simplification and optimization of last mile delivery landscape (both IT and business) - Further implementation Agile based and product development approaches. - Purchase Conversion rate improvement based on Sales Funnel analysis - Last Mile coverage extension via new partnerships Results and achievements. - New process was created and implemented for offline stores - fast/express delivery via Citymobil and Delivery Club - Integration with PickPoint delivery service - Official store was opened at Aliexpress/Tmall Extra responsibility Acting Director of E-commerce department

Digital Product owner in the product team "Delivery and Pickup" (for B2B and B2C customers). - Participation in the hiring and adaptation of Agile product team members (~ 20 people), cross-functional interaction with developers, business experts, analysts, owners of related external products. - Elicitation and clarification of business, customers and internal users needs, development of technical solutions for product functionality, respecting time to market, system reliability, budget and KPIs. - Negotiations and building effective relationships with partners - service providers or solution vendors, ensuring integration with external systems, selecting contractors via tender procedures. - Leading the development from initial requirement/idea clarification, organizing testing, implementation and support in the production environment. - Project implementation - Last mile deliveries routing and tracking (Customer Delivery System). Key results. - Ensured the implementation of KPI and SLA, solutions time-to-market and system stability. - Procedures for the development and support of IT systems (internal monolithic and microservice solutions, SaaS solutions) have been established. - Process of IT support and development for customer delivery management system has been built (Delivery offline). - System for planning, routing and tracking deliveries to customers including mobile application for drivers were created. - External SaaS solution (last mile deliveries) was implemented and finalized according to company's standards and the required level of stability. - Microservices architecture for delivery domain has been aligned, high level IT and business architecture was updated for local logistic domain (fulfillment and TMS integration).

Major duties and responsibilities: - Stage by stage execution for all assigned projects according to PMI based internal methodology. Projects overview - Cross-functional and Transformational projects up to $500 000 budget in following business areas Supply Chain - Customer Service (EDI with NKA clients), Transportation management system implementation and roll-out (gTMS project), Finance - e-Invoicing, Revenue Management; - Russian market IT Lead (PM) for global financial transformation project, preparation and handover to external global partner in-house finance shared services center - infrastructure and software update and enhancement, business processes and procedures adjustments, more than 250 users were affected; - Business relationship manager (Business engagement lead) for Supply Chain and Digital Marketing teams; - Contracts and vendors management for related project; - Demand Manager Role for annual operation planning (AOP) process; - Russian Market Coordinator for Regression Test and Business Validation in PepsiCo Europe SAP project; - PepsiCo IT representative at negotiations with NKA clients (X5, Lenta, Tander, Metro-C&C); - Hypercare leader for EDI project. In December 2015 I joined internal SAP project team as PM for Order to Cash Stream (SD) at Dairy implementation project. Main responsibilities are planning and control of project deliverables according to current and upcoming project phases, developments planning, resource management, operation and Advisory Board reporting preparation, Stage gates preparation, Cross-functional communication facilitation.