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Registration: 22.12.2025

Oksana Osipova

Specialization: CRM Analyst / Product Manager / Bitrix24 Integrator
— Result-oriented CRM analyst with extensive experience implementing and optimizing Bitrix24 for companies across various industries. — By automating business processes and setting up reporting, helped reduce task processing time by an average of 10–15% and increase sales conversion by 5–7% based on clients’ internal reports. — Able to translate client requirements into efficient workflows, dashboards, and reports that improve transparency and performance. — Strong communication and leadership skills developed through 10+ years of experience in management and sales. Key Skills: — CRM systems: presales, implementation, configuration, and automation of Bitrix24. — Analytics & reporting: SQL queries, BI dashboards, business metrics. — Business processes: workflow design, BPMN modeling, approval chains. — Integrations: CRM data synchronization, API connections. — Communication: client relations, team coordination, user training.
Excel SQL Bitrix24 Google Workspace BPMN CRM Product Management Power BI
— Result-oriented CRM analyst with extensive experience implementing and optimizing Bitrix24 for companies across various industries. — By automating business processes and setting up reporting, helped reduce task processing time by an average of 10–15% and increase sales conversion by 5–7% based on clients’ internal reports. — Able to translate client requirements into efficient workflows, dashboards, and reports that improve transparency and performance. — Strong communication and leadership skills developed through 10+ years of experience in management and sales. Key Skills: — CRM systems: presales, implementation, configuration, and automation of Bitrix24. — Analytics & reporting: SQL queries, BI dashboards, business metrics. — Business processes: workflow design, BPMN modeling, approval chains. — Integrations: CRM data synchronization, API connections. — Communication: client relations, team coordination, user training.
Excel SQL Bitrix24 Google Workspace BPMN CRM Product Management Power BI

Skills

CRM
Product Management
Bitrix24
SQL
BI Dashboards
Business metrics
BPMN
Excel
Google Workspace
Power BI

Work experience

CRM Analyst / Bitrix24 Integrator
since 03.2022 - Till the present day |NDA
CRM, Bitrix24
● Sell, implement, and configure Bitrix24 CRM for companies in sales, services, and manufacturing (from 5 to 50 active users in the system). ● Design and automate business processes such as document approval, lead management, and SLA control, reducing manual work in core workflows by 15–20%. ● Build analytical dashboards to track performance and conversion, helping identify growth opportunities and increase key conversion rates by 5–10%. ● Train end users (from 10 to 40 employees per project), improving data quality and team efficiency. ● Integrate CRM with external services and set up automated reporting in Excel, reducing the time spent on regular reporting by 20–30% on average.
Retail Network Manager
10.2010 - 12.2021 |Retail and production companies
CRM
● Managed teams across multiple stores, increasing operational efficiency by 20%. ● Analyzed and optimized internal workflows, reducing costs and execution time. ● Developed sales teams, improving customer satisfaction and retention.

Educational background

Economics and Management
Institution

Languages

RussianNativeEnglishIntermediateSpanishElementary