● Implemented a transformative project management framework, boosting team productivity by 15%, accelerating project delivery by 17%, and elevating client satisfaction ratings by 10%. ● Successfully delivered 5 projects within Europe and Middle East Markets along with managing four product teams concurrently to ensure timely and high-quality project outcomes. ● Led a cross-functional team with 15 team members to deliver a major product update ahead of schedule, reducing customer complaints and increasing satisfaction ratings by 12%. ● Employed Agile methodologies (Scrum, Kanban) to drive efficient product development, orchestrating daily stand-ups, sprint planning, backlog grooming, and retrospectives. ● Conducted market research and competitive analysis, translating insights into actionable product decisions and validating product- market fit. ● Managed project budgets over $1 million each, ensuring financial control and resource optimization. Monitored expenditures and collaborated with finance teams to maintain cost-effective execution. ● Utilized JIRA and Confluence for project tracking, reporting, and documentation, ensuring transparency and accountability across all project phases. ● Coordinated seamless product launches, collaborating with engineering and QA teams, and conducting post-launch evaluations to drive iterative improvements.

● Established strong relationships with stakeholders, increasing client retention and new business opportunities by 25%. Developed a stakeholder engagement plan to ensure consistent and transparent communication. ● Implemented standardized project documentation templates, reducing administrative errors by 30% and ensuring consistency across all project deliverables. Trained team members on the use of these templates, improving overall project documentation quality. ● Coordinated project activities, ensuring smooth execution and effective follow-up on action items. Managed project schedules and timelines, resulting in a 15% reduction in project delays. ● Utilized Confluence for documentation and project calendar management, enhancing team collaboration and efficiency. Created a centralized project repository to improve information sharing and accessibility. ● Successfully negotiated contracts and managed relationships with external vendors, ensuring timely delivery of project components and services. Optimized resource allocation, leading to a 10% increase in resource efficiency. ● Implemented rigorous quality assurance processes, leading to a 20% reduction in post-deployment defects. Conducted regular project reviews and audits to ensure compliance with quality standards. ● Developed and implemented a comprehensive risk management plan, identifying potential risks early and mitigating them effectively. Reduced project risk impact by 25% through proactive risk management strategies. ● Led a team of 15 project professionals, providing mentorship and fostering a culture of continuous improvement. Organized team-building activities and professional development workshops, resulting in a 20% increase in team engagement and productivity. ● Managed project budgets, ensuring financial control and resource optimization. Achieved a 10% cost savings through efficient budget management and cost-control measures. ● Introduced innovative project management tools and techniques, resulting in a 15% improvement in project delivery times. Continuously sought out and implemented process improvements to enhance project efficiency and effectiveness.

● Built and maintained strong relationships with stakeholders, ensuring accurate capture and delivery of project requirements. This proactive approach led to a 25% increase in client retention and new business opportunities. ● Developed and maintained standardized project documentation templates, resulting in a 30% reduction in administrative errors and ensuring consistency and accuracy in all project deliverables. ● Effectively coordinated project meetings, including scheduling, preparing agendas, documenting meeting minutes, and tracking action items. This improved meeting productivity and follow-up efficiency by 20%. ● Maintained a comprehensive log of risks and issues, monitored their status, and escalated them as necessary to the project manager. This proactive monitoring framework improved issue resolution times by 15%. ● Conducted regular process audits to identify inefficiencies and implemented process improvements that streamlined project workflows, reducing project turnaround times by 10%. ● Assisted in the onboarding and training of new project team members, ensuring they were well-versed in project processes and documentation standards. This initiative improved new hire integration time by 25%. ● Organized resources and managed project calendars to ensure smooth project execution. This effective resource coordination minimized delays and enhanced project scheduling efficiency. ● Supported the implementation of quality control measures to ensure project deliverables met established standards. Collaborated with the project team to conduct quality checks and resolve any identified issues. ● Provided essential administrative support to the project team, such as organizing travel arrangements, managing project-related documents and files, and handling other administrative tasks as required. This allowed project teams to focus on core tasks, improving overall productivity. ● Facilitated effective communication within the project team and with external stakeholders, providing regular project updates and performance metrics to keep all parties informed about project progress.

● Successfully led and managed a high-capacity Alarm Monitoring Team of 45+ members, fostering a collaborative and high-performing work environment that boosted team productivity by 25%. ● Implemented an effective shift time management and reporting system, ensuring accurate work time registration and optimizing team productivity, which led to a 25% increase in operational efficiency. ● Introduced a performance evaluation system that provided timely and constructive feedback to team members, resulting in a 10% increase in individual performance scores and a culture of continuous improvement. ● Ensured uninterrupted availability of the Alarm Monitoring function through efficient shift and callout scheduling, guaranteeing round-the-clock support for all technologies, and delivering unmatched client peace of mind. ● Managed emergency callouts and facilitated seamless shift transitions, consistently ensuring 24/7 availability, and providing uninterrupted surveillance and protection to clients. ● Developed and implemented a comprehensive training program that enhanced employees' skill sets, resulting in a 40% decrease in errors, a 15% improvement in customer satisfaction ratings, and increased overall team productivity. ● Successfully managed escalations and served as a key member of the Network Operations escalation team, swiftly resolving critical incidents and ensuring minimal impact on network operations. ● Acted as the primary point of contact for customers, effectively addressing technical queries and promptly resolving network issues, which enhanced customer satisfaction and fostered long-lasting customer loyalty. ● Maintained a comprehensive Alarm Monitoring knowledge base, enabling quick and accurate troubleshooting that reduced downtime and significantly improved operational efficiency. ● Skillfully managed Root Cause Analysis (RCA) processes, identifying and addressing underlying issues to prevent recurring incidents and enhance service quality and reliability. ● Led successful recruitment efforts and effectively engaged newcomers, ensuring a seamless onboarding experience and facilitating their integration into the Alarm Monitoring team, which fostered a cohesive and high-performing workforce.