Evgenii Ostrovskii

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Registration: 23.06.2022

Specialization: Application Support Engineer

— Software support specialist with more than a year of experience in providing support and assistance to clients, investigating and solving issues on their servers, and meticulously documenting every step in process. — Ensured flawless operation on servers of more than 30 B2B customers. Courses: — Encryption & Steganography. — Discrete Math. — Coding theory & network building. — Math analysis & probability theory. — Digital Signal Processing.

AWS Bash DevOps Docker JavaScript Jira Linux Python React Swift Bash shell scripting ELK Kubernetes Linux Systems Administration SRE

Skills

JavaScript

DevOps

Swift

Python

SRE

React

Docker

Kubernetes

Bash

Jira

AWS

ELK

Git

Work experience

Technical Support Engineer

since 06.2021 - Till the present day |Tools for Brokers

Swift, Jira, Java, AWS, Git

T4B creates plugins for MetaTrader 4 and MT5 Forex & Crypto trading platforms, and provides customers with support for them. ● I've been keeping customers happy by providing quick responses & detailed updates for their inquiries. ● Investigating issues that arise on their servers & assisting with fixes. ● Documenting every step in Jira system for future reference, and improving internal documentation to make life easier for colleagues. ● Successfully handled more than 10 incidents with a swift & correct resolution.

Technical Support Engineer

06.2020 - 11.2020 |Beget

Swift, Jira, Java, AWS, Git

Beget provides customers with shared web hosting, VPS services and dedicated servers. ● I'd been solving tickets of shared web hosting customers and responding to their phone calls in both English and Russian languages. ● Dealing with copyright infringement / illegal content claims. ● Consistently left inbox zero after each shift.

Educational background

Complex security of IT assets

2016 - 2020

Saint Petersburg State University of Aerospace Instrumentation

Languages

EnglishProficientRussianNative