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Registration: 07.06.2023

Indunil Asanka Gallege

Specialization: IT Service Management, ServiceNow
A driven and passionate Enterprise Service Management (ESM) Professional, having 17+ years of experience in the global IT industry with deep knowledge of ITIL and ITSM practices. Experienced in leading ITSM processes and managing process improvement projects within a globally spread IT organization of a world-renowned ERP company. This includes 8+ years of ServiceNow experience as well. (Currently emplaoyed at a ServiceNow Partner in Munich, Germany.) Fluent in English; highly skilled at effective communication, presentation and reporting. Have conducted successful on-site and online training programs and workshops for audiences in Sweden, the USA, and Sri Lanka. An ITIL®4 Strategic Leader (ITIL SL), an ITIL®4 Managing Professional (ITIL MP), a Certified ScrumMaster (CSM), and a Certified ServiceNow Administrator (CSA), as well.
Project Management ITIL Change management
A driven and passionate Enterprise Service Management (ESM) Professional, having 17+ years of experience in the global IT industry with deep knowledge of ITIL and ITSM practices. Experienced in leading ITSM processes and managing process improvement projects within a globally spread IT organization of a world-renowned ERP company. This includes 8+ years of ServiceNow experience as well. (Currently emplaoyed at a ServiceNow Partner in Munich, Germany.) Fluent in English; highly skilled at effective communication, presentation and reporting. Have conducted successful on-site and online training programs and workshops for audiences in Sweden, the USA, and Sri Lanka. An ITIL®4 Strategic Leader (ITIL SL), an ITIL®4 Managing Professional (ITIL MP), a Certified ScrumMaster (CSM), and a Certified ServiceNow Administrator (CSA), as well.
Project Management ITIL Change management

Portfolio

STI-Consulting

Consultant Service

IFS

• ServiceNow Team Lead / Scrum Master (2021 May - 2022 Jul.). • ServiceNow Application Specialist (2021 Jan. - 2022 Jul.).

IFS

• ServiceNow Team Lead / Scrum Master (2021 May - 2022 Jul.). • ServiceNow Application Specialist (2021 Jan. - 2022 Jul.). • ITSM Process Owner (2017 Jan. - 2020 Dec.). • ITSM Change Manager (2015 Nov. - 2017 Jan.).

Skills

ITIL
ITSM
Project Management
Change management
Mentoring
Creativity
Documenting
Communication
Critical thinking

Work experience

Consultant Service
since 03.2023 - Till the present day |STI-Consulting
.
Principal Business Systems Analyst
05.2022 - 07.2022 |IFS
.
• ServiceNow Team Lead / Scrum Master (2021 May - 2022 Jul.). • ServiceNow Application Specialist (2021 Jan. - 2022 Jul.).
Consultant Service
03.2022 - 03.2023 |STI-Consulting
.
Senior Lead Systems Engineer
12.2021 - 04.2022 |IFS
.
• ServiceNow Team Lead / Scrum Master (2021 May - 2022 Jul.). • ServiceNow Application Specialist (2021 Jan. - 2022 Jul.).
Lead Systems Engineer
10.2017 - 12.2021 |IFS
.
• ServiceNow Team Lead / Scrum Master (2021 May - 2022 Jul.). • ServiceNow Application Specialist (2021 Jan. - 2022 Jul.). • ITSM Process Owner (2017 Jan. - 2020 Dec.). • ITSM Change Manager (2015 Nov. - 2017 Jan.).
Senior Systems Engineer
10.2016 - 09.2017 |IFS
.
• ITSM Process Owner (2017 Jan. - 2020 Dec.). • ITSM Change Manager (2015 Nov. - 2017 Jan.).
Senior Software Engineer
08.2010 - 09.2016 |IFS
.
• Team Leader / Dev. / Support Coordinator (2010 Aug. - 2011 Dec.).
Software Engineer
09.2005 - 07.2010 |IFS
.
• Team Leader / Dev. & Support Coordinator (2009 Jan. - 2010 Jul.).

Educational background

Certificate in Information Technology
Till 2003
University of Colombo School of Computing
Bachelor of Science
2001 - 2005
University of Ruhuna

Languages

EnglishProficientGermanElementarySinhalaProficient
Project Management