— Highly adaptable System and Streaming Engineer with over 10 years of experience in Linux administration, IPTV/OTT infrastructure, and automation scripting. — Extensive hands-on experience providing remote and on-site support to internal teams and end users, using structured ticketing systems (Jira, custom helpdesk tools), and participating in on-call rotations as Second Level / Escalation Support. — Proficient in building and maintaining streaming environments using FFmpeg, Nginx, Flussonic, and Nimble, as well as configuring VoIP, VPN, and Docker-based systems. — Strong background in networking (Cisco CCNA), system monitoring, and cloud-based deployments on Alibaba Cloud and CDN platforms. Skills: Networking & Systems: — Cisco CCNA fundamentals – routing, switching, NAT, firewall, VPN. — Mikrotik configuration (WAN, NAT, port forwarding, routing, firewall). — Ubuntu Server installation, maintenance, and optimization. — Docker & Rancher environments. Streaming & Media Infrastructure: — FFmpeg automation, HLS/DASH, MPEG-TS, SRT. — Nginx caching/CDN setup, Flussonic, Nimble Streamer, WMSPanel. — Load balancing and live stream optimization. Support & Operations: — Remote and on-site technical support for internal teams and clients. — Experience with Jira and internal ticketing systems. — On-call rotation support and escalation handling (L2/Support Engineer). — Strong documentation and troubleshooting workflow. VoIP & Communications: — FreePBX, 3CX, and Twilio setup and management. — SIP trunk routing and call flow configuration. Development & Automation: — Python scripting for process automation. — PHP + MySQL for internal tools and dashboards. — Bash scripting, REST APIs, XML/JSON parsing. Monitoring & DevOps: — Nagios, Cacti, Grafana (custom monitoring scripts). — Jira, Slack, Git, Zoom.