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Senior
Registration: 04.07.2026

Ravibabu Miriyala

Specialization: Program Director
— Program and Delivery Leader with 20+ years of experience in BFSI digital transformation, large-scale program management, and global delivery. — Led managed services and transformation programs for Charles Schwab, JPMorgan Chase, and Zions Bancorporation (70+ team members). — Expertise in P&L ownership, fixed-price engagement delivery, and CXO-level stakeholder management. — Delivered 15–20% cost savings and ~30% MTTR reduction through AIOps and automation across banking platforms. — Implemented CI/CD pipelines and observability frameworks for automotive clients (Renault, Nissan) at Affluent Global Services. — Certified PMP, PRINCE2® Agile Practitioner, SAFe® Scrum Master, and Microsoft Azure Administrator (AZ-104).
Jira Agile Project Management CI/CD methodologies DevOps Azure Excel Confluence Business Analysis Business planning Change management kanban People management Team Building Presentations Product Management Management of risks Pmbok Team Lead Program Management Business Process Management Project planning Tableau Business development Scrum IT Microsoft PowerPoint business strategy development Consulting Waterfall ITIL IT Management Fintech Monitoring Scrum Master Power BI SDLC Process automation Stakeholder Management Account Management Cloud computing AI ServiceNow Microsoft project Microsoft Office Staff training Strategic Management Business process optimization
— Program and Delivery Leader with 20+ years of experience in BFSI digital transformation, large-scale program management, and global delivery. — Led managed services and transformation programs for Charles Schwab, JPMorgan Chase, and Zions Bancorporation (70+ team members). — Expertise in P&L ownership, fixed-price engagement delivery, and CXO-level stakeholder management. — Delivered 15–20% cost savings and ~30% MTTR reduction through AIOps and automation across banking platforms. — Implemented CI/CD pipelines and observability frameworks for automotive clients (Renault, Nissan) at Affluent Global Services. — Certified PMP, PRINCE2® Agile Practitioner, SAFe® Scrum Master, and Microsoft Azure Administrator (AZ-104).
Jira Agile Project Management CI/CD methodologies DevOps Azure Excel Confluence Business Analysis Business planning Change management kanban People management Team Building Presentations Product Management Management of risks Pmbok Team Lead Program Management Business Process Management Project planning Tableau Business development Scrum IT Microsoft PowerPoint business strategy development Consulting Waterfall ITIL IT Management Fintech Monitoring Scrum Master Power BI SDLC Process automation Stakeholder Management Account Management Cloud computing AI ServiceNow Microsoft project Microsoft Office Staff training Strategic Management Business process optimization

Skills

Program Management
Project Management
Agile
Scrum
DevOps
CI/CD
Azure
Azure DevOps
Jira
MS Project
ITIL
P&L Management
Stakeholder Management
Global Delivery
SDLC
Risk Management
AIOps
Service Delivery
SLA Management
Team Leadership
Waterfall
Kanban
Confluence
Excel
BFSI
Process Automation
Change Management
Presales
Governance
KPI Management

Work experience

Senior Project Delivery Manager / Program Lead
06.2022 - 02.2026 |Mphasis
Agile, AIOps, Azure DevOps, Jira, MS Project, CI/CD, BFSI
● Led large BFSI managed services and transformation programs for Charles Schwab, JPMorgan Chase, and Zions Bancorporation. ● Managed multi-project programs with global delivery teams of 70+ members across engineering, support, and operations. ● Established program governance, SLA frameworks, and KPI dashboards ensuring high delivery predictability. ● Delivered 15–20% cost savings through automation, AIOps, and process improvements. ● Led AI-driven support transformation (AIOps) initiatives across banking platforms. ● Reduced MTTR by ~30% and improved system reliability through automation and proactive monitoring. ● Improved incident backlog by 30% and achieved 99.5% SLA compliance. ● Engaged with senior client stakeholders, managing escalations and driving service improvements. ● Led governance forums and ensured alignment with business objectives and SLAs.
Project Delivery Manager
05.2020 - 06.2022 |Affluent Global Services
DevOps, CI/CD, Azure, Agile, Observability frameworks
● Led DevOps and transformation initiatives for automotive clients including Renault and Nissan. ● Implemented CI/CD pipelines and observability frameworks, improving release efficiency and system stability. ● Enhanced delivery processes and operational governance.
IT Manager
03.2019 - 03.2020 |Raminfo Limited
IT Operations, ITIL, Compliance management
● Managed IT delivery for government and healthcare programs. ● Ensured service continuity, compliance, and operational excellence.
Technical Manager
08.2016 - 12.2017 |Netxcell Limited
Telecom platforms, IT Operations, Incident Management
● Led telecom platform delivery and application support operations. ● Improved incident response and system availability.
Project Manager
04.2008 - 02.2015 |Tech Mahindra
MS Project, Agile, Enterprise IT, Global Delivery
● Managed enterprise IT programs for Microsoft. ● Delivered high-availability systems and large-scale support operations. ● Built strong foundation in global delivery and enterprise program execution.
DBA / System Administrator
2004 - 2007 |Beacon Global IT Services
SQL, DBA, Infrastructure
● Developed expertise in databases, infrastructure, and enterprise IT systems.

Educational background

Business Administration (Masters Degree)
1999 - 2002
Dr. B. R. Ambedkar Open University
Commerce (Bachelor’s Degree)
1996 - 1999
Acharya Nagarjuna University

Languages

EnglishIntermediate