Configuring and maintaining: monitoring, backups, testing environments. ● Enhancing project reliability and fault tolerance, minimizing downtime. ● Monitoring, predicting, handling, and analyzing incidents. ● Collaborating with developers: participating in solution design, providing infrastructure consultations, supporting releases. ● Improving CI/CD processes, automating infrastructure management. ● Documenting innovations and changes in the infrastructure. ● Sharing expertise with colleagues from other projects within the holding company.

● Analyzing Requirements and Proposing Optimal Technical Solutions. ● Suggesting and Implementing New Technologies. ● Designing, Configuring, and Supporting High-load Systems.

● Receive, record, and interpret customer requests. ● Provide advice and support on potential solutions to resolve IT-related issues as they arise. ● Escalate problems according to established procedures. Liaise with the relevant technical teams and partners to manage resolution. Ensure that all requests are handled effectively. ● Ensure users are informed about the status and progress of incidents logged with the service desk and ensure that routine tasks needed to meet user requirements are undertaken correctly and on time. ● Lead and manage requests for the purchase of goods and services for English-speaking customers in several locations (Switzerland, Italy, Germany, France, Singapore, Malaysia, Russia, etc.). ● Select equipment in accordance with requirements. ● Select prospective suppliers, negotiate to improve the terms of service, negotiate pricing on behalf of the company, help the company better manage costs. ● Sign contracts, create purchase orders on the company’s behalf, control of payments, terms of delivery and movement of goods. ● Keep a register of related documents, prepare various reports, conduct a regular inventory of equipment, manage warranty information, and ensure the company’s operational activities remain compliant with warranty terms. ● Plan purchases and track competitors' prices. ● Evaluate the purchasing procedures of the company, manage and operate within the purchasing budget, and manage costs.

● Installation, commissioning and maintenance of production/broadcasting computer equipment and software (Microsoft, Linux), including new installs, upgrades and expansions. ● Monitoring servers’ statues, diagnostic operations, configuration and upgrade of equipment and software installs. ● Work study of the integration solutions between current systems and new ones, including third party vendor products. ● Performing analysis of emerging issues and maintenance, support or replacement of hardware according to SLA. ● Routine implementation of equipment and software service. ● Investigating and solving issues even where an issue is complex and has many possible dependencies on third party vendor products. ● Promotion to ‘Senior Hardware Engineer’.

● Production linux servers support: Ubuntu, Apache, MySQL, PHP, Bind, Postfix, Sentora, WHM, cPanel - solving issues. ● Cloud solutions operating with (AWS). ● Production Windows servers support. ● Investigating and solving technical issues. ● Bottlenecks identifying and performance improving of supported servers. ● Server settings adjusting, security maintaining, monitoring. ● VPN setting up: server's and client's side (OpvnVPN and L2TP based). ● Deployment of VM (VirtualBox). ● Writing documentation, FAQs and projects' knowledge bases and diagrams (using Visio). ● VoIP: setting up, configuration and maintaining (Asterisk), CRM integration. ● Infrastructure monitoring solutions installation (Zabbix). ● Bash scripting to automate routine tasks (.sh). ● Websites development (PHP, CodeIgniter, MySQL, HTML, CSS, Javascript, Wordpress, Joomla, Shop-Script). ● Work with project management and issue tracking tools (Redmine, Jira). ● Mockups creating (Axure RP). ● Software implementation for various business purposes (requirements gathering and analysis, installation and configuration, user training, guides preparation). ● Workflow construction, including compilation of software, precedence rule optimization and instructions preparing). ● Projects management (requirements gathering and analysis, project planning, recruitment, monitoring and controlling).