Contributed to reducing the duration of the Pre-Soft Launch phase for new projects through business process modeling and optimization: ● Engaged stakeholders in prioritization and effort estimation. ● Identified process bottlenecks and proposed solutions to eliminate them. ● Facilitated workshops for process analysis and modeling. ● Created process diagrams in BPMN 2.0 and EPC notations. ● Prepared RACI matrices and other miscellaneous documents supporting modeled processes. ● Defined and documented Definitions of Done (DoD) and Definitions of Ready (DoR) for various processes. Managed requirements for the development of analytical reports to support hypothesis testing and data-driven decision-making: ● Delivered analytical reports for marketing teams. ● Ensured alignment and consistency of documentation with stakeholders. ● Created User Stories & Job Stories. ● Designed UI specifications for analytical reports. ● Participated in grooming sessions within the Scrum framework to validate prioritization and baseline requirements. ● Maintained requirements traceability throughout the development lifecycle.

Managed the integration and delivery of an ERP system for a sales office with an annual turnover of $25 million: ● Conducted strategy analysis, including gap, risk & market analysis. ● Defined the current and future state of the enterprise. ● Prepared a comprehensive business case for the ERP integration project. ● Modeled business processes in BPMN 2.0. ● Led stakeholder interviews, observations, and document analysis. ● Designed API contracts for integration with SAP, SalesForce and a custom CRM system. Created key artifacts: Business Case, Risks Register, Requirements Traceability Matrix, Processes diagrams in BPMN, RACI matrices, API contracts, Sequence Diagrams, UI specifications, other miscellaneous documents.