American Chamber of Commerce in Russia

• Audit, maintaining and upgrading IT infrastructure, implementing IT security solutions, backup, CRM system, fax and email distribution solutions, managing corporate website and printed design projects, brand books.

Poisk-Telecom, LLC

• Implementing and managing IT infrastructure for 600+ employees company having 5 branch offices in different locations: backup and security solutions and policies, service desk system, maintaining corporate websites. • Providing various IT services (including outsource contracts) to external clients of the company.

VOSKHOD, Scientific and Research Institute

• Installing, maintaining, upgrading OTRS service desks for government organizations with 35000+ users and hundreds of engineers. • Supporting and consulting 1st, 2nd and 3rd lines of engineers, providing and tuning solutions for their KPI evaluation. • Server migration and optimization, automatization of various processes, working with 3rd party solution providers, including general partner – Radiant System. • Experience in working and using various free and proprietary add-ons for OTRS.