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Senior
Registration: 23.10.2022

Dmitry Smirnov

Specialization: Head of IT department
Certified OTRS/ITSM expert; took part and/or managed numerous service desk installations. Certified Microsoft specialist (MCSE level), experienced in MS-based networks and infrastructure. Skilled website expert, developing and supporting websites built on Wordpress/bbPress, 1C Bitrix, ModX, Webasyst, MediaWiki, phpBB/vBulletin, and many other CMSs and platforms. Extensive experience in printed layouts, design, audio and video editing.
Hyper-v vBulletin modx Wordpress Webasyst bbPress
Certified OTRS/ITSM expert; took part and/or managed numerous service desk installations. Certified Microsoft specialist (MCSE level), experienced in MS-based networks and infrastructure. Skilled website expert, developing and supporting websites built on Wordpress/bbPress, 1C Bitrix, ModX, Webasyst, MediaWiki, phpBB/vBulletin, and many other CMSs and platforms. Extensive experience in printed layouts, design, audio and video editing.
Hyper-v vBulletin modx Wordpress Webasyst bbPress

Portfolio

Poisk-Telecom, LLC

• Implementing and managing IT infrastructure for 600+ employees company having 5 branch offices in different locations: backup and security solutions and policies, service desk system, maintaining corporate websites. • Providing various IT services (including outsource contracts) to external clients of the company.

American Chamber of Commerce in Russia

• Audit, maintaining and upgrading IT infrastructure, implementing IT security solutions, backup, CRM system, fax and email distribution solutions, managing corporate website and printed design projects, brand books.

VOSKHOD, Scientific and Research Institute

• Installing, maintaining, upgrading OTRS service desks for government organizations with 35000+ users and hundreds of engineers. • Supporting and consulting 1st, 2nd and 3rd lines of engineers, providing and tuning solutions for their KPI evaluation. • Server migration and optimization, automatization of various processes, working with 3rd party solution providers, including general partner – Radiant System. • Experience in working and using various free and proprietary add-ons for OTRS.

Skills

OTRS Service Desk
Microsoft Networking
Team Management
Wordpress
bbPress
1C Bitrix
ModX
Webasyst
MediaWiki
phpBB/vBulletin
Administration
Microsoft
HelpDesk system
Automation
Network Architecture
Active Directory
Hyper-v
IT Service Management
Exchange

Work experience

OTRS Leading System Engineer
since 03.2021 - Till the present day |VOSKHOD, Scientific and Research Institute
OTRS
• Installing, maintaining, upgrading OTRS service desks for government organizations with 35000+ users and hundreds of engineers. • Supporting and consulting 1st, 2nd and 3rd lines of engineers, providing and tuning solutions for their KPI evaluation. • Server migration and optimization, automatization of various processes, working with 3rd party solution providers, including general partner – Radiant System. • Experience in working and using various free and proprietary add-ons for OTRS.
Head of IT Department
since 08.2007 - Till the present day |Poisk-Telecom, LLC
.
• Implementing and managing IT infrastructure for 600+ employees company having 5 branch offices in different locations: backup and security solutions and policies, service desk system, maintaining corporate websites. • Providing various IT services (including outsource contracts) to external clients of the company.
IT Consultant, outsource
08.2003 - 12.2015 |Somers & Associates, LLC
.
• Provided IT and communication services to the company, created the website, created printed and web design layouts. • Provided wide range of IT consulting. • Managed numerous office moves, including IT infrastructure installation ‘from the scratch’.
IT Manager
05.2003 - 08.2007 |American Chamber of Commerce in Russia
.
• Audit, maintaining and upgrading IT infrastructure, implementing IT security solutions, backup, CRM system, fax and email distribution solutions, managing corporate website and printed design projects, brand books.
IT Manager
04.1998 - 04.2003 |International Center for Accounting Reform (ICAR)
.
• Creating IT infrastructure from zero. • Supporting the network. • IT security. • Managing numerous office move. • Managing the website creation process. • Supporting the website, developing the design and making Russian and English layouts of ICAR bi-monthly newsletter and other publications. • Providing various user support and consulting.

Educational background

Automated Control Systems and Systems Engineering
1993 - 1999
Moscow Engineering and Physics Institute (MEPhI)

Languages

EnglishUpper IntermediateGermanIntermediate