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Registration: 26.09.2025
Leonardo Hutauruk
Specialization: Systems Engineer
— I have a lot of experience in the following solution areas :
IT Planning:
— IT Master Plan.
— Project Management.
— Policy and Procedure.
IT Security:
— Perimeter Level Security (Firewall Fortiget).
— Gateway Level Security Solution (Bluecoat proxy).
— End point Security (Trendmico, Kapersky).
Service Delivery:
— SLA Achievement.
— Ensuring Scope of Work.
— Tracking incident.
— Manage teams.
— Point of contact.
IT Vendor Management:
— Selecting Vendor.
— Negotiating with Vendor.
— Preparing contract.
IT Network:
— Network wired (Cisco router / switch, Mikrotik).
— Wireless (Meraki).
IT Operation:
— PC / Laptop (HP, IBM, Lenovo, Acer, Dell).
— Helpdesk.
Personal Development:
— Huawei Certified Specialist Associate Intelligent Collaboration (HCSA), Mar 2024.
— Huawei Certified IP Network Sales Specialist (HCSA), Oct 2023.
— Huawei Certified Specialist Associate Storage (HCSA), Oct 2023.
— Network Security Associate (NSE 1), June 2022.
— Network Security Associate (NSE 2), June 2022.
— Cisco Network Academy Program (CCNA), July 2006.
— Building Cisco Multilayer Switched Network (BCMSN), May 2008.
— IP Transfer Point (ITP) training, August 2008.
— I have a lot of experience in the following solution areas :
IT Planning:
— IT Master Plan.
— Project Management.
— Policy and Procedure.
IT Security:
— Perimeter Level Security (Firewall Fortiget).
— Gateway Level Security Solution (Bluecoat proxy).
— End point Security (Trendmico, Kapersky).
Service Delivery:
— SLA Achievement.
— Ensuring Scope of Work.
— Tracking incident.
— Manage teams.
— Point of contact.
IT Vendor Management:
— Selecting Vendor.
— Negotiating with Vendor.
— Preparing contract.
IT Network:
— Network wired (Cisco router / switch, Mikrotik).
— Wireless (Meraki).
IT Operation:
— PC / Laptop (HP, IBM, Lenovo, Acer, Dell).
— Helpdesk.
Personal Development:
— Huawei Certified Specialist Associate Intelligent Collaboration (HCSA), Mar 2024.
— Huawei Certified IP Network Sales Specialist (HCSA), Oct 2023.
— Huawei Certified Specialist Associate Storage (HCSA), Oct 2023.
— Network Security Associate (NSE 1), June 2022.
— Network Security Associate (NSE 2), June 2022.
— Cisco Network Academy Program (CCNA), July 2006.
— Building Cisco Multilayer Switched Network (BCMSN), May 2008.
— IP Transfer Point (ITP) training, August 2008.
Skills
SLA
Firewall
Cisco
Mikrotik
Wireless
HP
IBM
Lenovo
Acer
Dell
Helpdesk
Project Management
Work experience
Service / Solution Manager
01.2020 - 10.2022 |PT. Aviro Global Teknologi
SLA, Dashboard
● Manage team’s of project and maintenance.
● Costing man days for project and maintenance.
● Manage IT team by recruiting, training and coaching employees, communicating job expectations
(2 team leader and 23 staff).
● Build and lead a high-performing teams.
● Design, develop, implement and coordinate systems and procedures.
● Identify problematic areas and strategic solutions in time.
● Manage IT budget and resources as per company guidelines.
● Manage IT vendor management.
● Manage IT asset.
● Manage service delivery to customer.
● SLA achievement.
● Review appraisal team member.
● Create activity dashboard for monitoring all team’s member.
Projects:
1. Project at Bawah Reserve:
● Implement FTTH for all bawah reserve area.
● Installation datacenter.
● Installation router and switch.
● Installation server HP with Windows 2019 server.
● Installation monitoring sever Dell with MRTG.
● Installation Zycoo SIP server and fanvill ip phone.
2. Project at Dyatmika School:
● Installation fiber optic.
● Installation datacenter.
● Installation router and switch.
3. Project at Telkomsel:
● Migrate Juniper SRX to Palo Alto.
● Migrate Checkpoint to Palo Alto.
● Hardening rule perimeter Palo Alto.
● Vulnerability Assessment Palo Alto.
4. Project at Solusi Pembayaran Elektronik:
● Manage Service Network and Datacenter.
5. Project at Smartfren:
● Manage Service Network and Security.
6. Project at PT Espay Debit Indonesia Koe:
● Man power for Junior NOC and Senior NOC.
● Man power for Risk Analyst.
7. Project at PT Bank Bukopin:
● Delivery genset Loncin for new branch.
8. Project at PT Telkomsigma:
● Manage Service Operation Datacenter Network Connectivity – Neucentric.
9. Project at Wika:
● Delivery Material Fiber and Rack.
Service Delivery Manager
01.2015 - 12.2019 |PT. Packet Systems Indonesia
SLA, Cisco
● Ensuring service level agreement (SLA).
● Ensuring scope of work.
● Responsible for customer support and maintenance services.
● Tracking incident to meet SLA.
● Manage team.
● Provide reporting.
Projects:
1. Project at PT XL Axiata:
● Corrective Maintenance Non Cisco Devices (Netscout, Checkpoint, Bluecoat, DNS Infoblox and Fortinet)
● Implementation GGSN Cisco To establish and maintain subscriber Internet Protocol and provide charging detail records (CDRs).
● Implementation WDS MDS I, II, and III.
2. Project at PT.Telkomsel:
● Maintenance Bastion Host and DNS Infoblox
● Maintenance Siem Arcsight and Fortimail under Sigma
● Implementation IP Radio Access Network (RAN) Expansion Connectivity.
● Implementation Link Tranport Optimization Phase III & Relocation Link Tranport Optimization Jabodetabek to Sumalirja.
● Implementation Maintenance WAN Upgrade phase III and Initial Metro-E.
● Implementation WAN Upgrade phase III using MPLS and Initial Metro-E using Ceop’s (Circuit Emulator Over Packet Switch) technology.
● Implementation IP Transfer Point (ITP) phase II using SS7 technology.
● Implementation DWDM DRC Network Telkom – Telkomsel in Jakarta and Surabaya using Cisco DWDM optical network technology with high availability and scalability design. This project only use Cisco ONS 15454 Multi Service Transport Platform (MSTP).
● Implementation New TTC using MPLS and GLBP technology.
● Implementation IP Transfer Point(ITP) phase I using SS7 technology.
● Implementation IP BSC (Based Station Circuit) Sumbagsel.
● Implementation IP BSC (Based Station Circuit) Jawabarat.
● Implementation WAN Upgrade phase II using MPLS technology.
● Implementation LAN Switch upgrade using HSRP technology.
● Implementation IP BSC (Based Station Circuit) Kalimantan.
● Implementation IP BSC (Based Station Circuit) Sumbagut.
● Implementation IP BSC(Based Station Circuit) Phase I (Sumbagut, Sumbagteng, Jakarta, and Kalimantan).
3. Project at PT. Indosat:
● Implementation LAN Data Center.
● Perform High Availability LAN Data Center and migration with zero downtime on business process.
● Implementation LAN SEV (Single Electronic Voucher).
● Implementation LAN Data Center VAS( Value Added Service).
4. Project at PT. Telkom
● Implementation IT Network Improvement Divre 7 site Makasar, Ambon, Bali, Manado and Kendari.
● Implementation Telkom Alpro Datin to provide better performance on Telkom Network.
● Maintenance Network Telkom Divre 6 to provide better performance on Telkom Network.
● Implementation Switch IP Core.
● Implementation DWDM DRC Network Telkom – Bank Indonesia propose Disaster Recovery Center for Data Center Bank Indonesia using 1GE connection between DC Thamrin and DRC Cilangkap.
● Maintenance Border Router Telkom IS DC.
Technical Coordinator
01.2012 - 12.2014 |PT. Packet Systems Indonesia
SLA, Cisco
● Manage maintenance team and project.
● Helping team member to troubleshoot on customer.
● Manage and assign resources on project.
● Technical escalation.
● Monitor and tracking project.
● Maintenance support and project delivery.
Systems Engineer
02.2006 - 12.2011 |PT. Packet Systems Indonesia
SLA, Cisco
● Develop installation plans.
● Perform installation activities.
● Validate hardware and software configuration.
● Implement Network System solution to end customer.
● Maintenance Network System to end customer.
● Solve technical problem at client site.
● Write technical report or documentation after servicing a client.
● Liable for customer satisfaction.
Systems Engineer
03.2005 - 01.2006 |PT. Master Systems Infotama
BNI ICONS, SLA, Cisco
● Develop installation plans.
● Perform installation activities.
● Validate hardware and software configuration.
● Implement BNI ICONS to end customer.
● Solve technical problem at client site.
● Training user to used Windows XP and application BNI ICONS.
● Write technical report or documentation after servicing a client.
● Liable for customer satisfaction.
Project at PT. BNI 46:
● BNI ICONS propose real time transaction on banking service.
Educational background
Information System (Bachelor’s Degree)
Till 2004
University of Bina Nusantara
Languages
EnglishAdvancedIndonesianNative