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Registration: 26.09.2025

Leonardo Hutauruk

Specialization: Systems Engineer
— I have a lot of experience in the following solution areas : IT Planning: — IT Master Plan. — Project Management. — Policy and Procedure. IT Security: — Perimeter Level Security (Firewall Fortiget). — Gateway Level Security Solution (Bluecoat proxy). — End point Security (Trendmico, Kapersky). Service Delivery: — SLA Achievement. — Ensuring Scope of Work. — Tracking incident. — Manage teams. — Point of contact. IT Vendor Management: — Selecting Vendor. — Negotiating with Vendor. — Preparing contract. IT Network: — Network wired (Cisco router / switch, Mikrotik). — Wireless (Meraki). IT Operation: — PC / Laptop (HP, IBM, Lenovo, Acer, Dell). — Helpdesk. Personal Development: — Huawei Certified Specialist Associate Intelligent Collaboration (HCSA), Mar 2024. — Huawei Certified IP Network Sales Specialist (HCSA), Oct 2023. — Huawei Certified Specialist Associate Storage (HCSA), Oct 2023. — Network Security Associate (NSE 1), June 2022. — Network Security Associate (NSE 2), June 2022. — Cisco Network Academy Program (CCNA), July 2006. — Building Cisco Multilayer Switched Network (BCMSN), May 2008. — IP Transfer Point (ITP) training, August 2008.
— I have a lot of experience in the following solution areas : IT Planning: — IT Master Plan. — Project Management. — Policy and Procedure. IT Security: — Perimeter Level Security (Firewall Fortiget). — Gateway Level Security Solution (Bluecoat proxy). — End point Security (Trendmico, Kapersky). Service Delivery: — SLA Achievement. — Ensuring Scope of Work. — Tracking incident. — Manage teams. — Point of contact. IT Vendor Management: — Selecting Vendor. — Negotiating with Vendor. — Preparing contract. IT Network: — Network wired (Cisco router / switch, Mikrotik). — Wireless (Meraki). IT Operation: — PC / Laptop (HP, IBM, Lenovo, Acer, Dell). — Helpdesk. Personal Development: — Huawei Certified Specialist Associate Intelligent Collaboration (HCSA), Mar 2024. — Huawei Certified IP Network Sales Specialist (HCSA), Oct 2023. — Huawei Certified Specialist Associate Storage (HCSA), Oct 2023. — Network Security Associate (NSE 1), June 2022. — Network Security Associate (NSE 2), June 2022. — Cisco Network Academy Program (CCNA), July 2006. — Building Cisco Multilayer Switched Network (BCMSN), May 2008. — IP Transfer Point (ITP) training, August 2008.

Skills

SLA
Firewall
Cisco
Mikrotik
Wireless
HP
IBM
Lenovo
Acer
Dell
Helpdesk
Project Management

Work experience

Service / Solution Manager
01.2020 - 10.2022 |PT. Aviro Global Teknologi
SLA, Dashboard
● Manage team’s of project and maintenance. ● Costing man days for project and maintenance. ● Manage IT team by recruiting, training and coaching employees, communicating job expectations (2 team leader and 23 staff). ● Build and lead a high-performing teams. ● Design, develop, implement and coordinate systems and procedures. ● Identify problematic areas and strategic solutions in time. ● Manage IT budget and resources as per company guidelines. ● Manage IT vendor management. ● Manage IT asset. ● Manage service delivery to customer. ● SLA achievement. ● Review appraisal team member. ● Create activity dashboard for monitoring all team’s member. Projects: 1. Project at Bawah Reserve: ● Implement FTTH for all bawah reserve area. ● Installation datacenter. ● Installation router and switch. ● Installation server HP with Windows 2019 server. ● Installation monitoring sever Dell with MRTG. ● Installation Zycoo SIP server and fanvill ip phone. 2. Project at Dyatmika School: ● Installation fiber optic. ● Installation datacenter. ● Installation router and switch. 3. Project at Telkomsel: ● Migrate Juniper SRX to Palo Alto. ● Migrate Checkpoint to Palo Alto. ● Hardening rule perimeter Palo Alto. ● Vulnerability Assessment Palo Alto. 4. Project at Solusi Pembayaran Elektronik: ● Manage Service Network and Datacenter. 5. Project at Smartfren: ● Manage Service Network and Security. 6. Project at PT Espay Debit Indonesia Koe: ● Man power for Junior NOC and Senior NOC. ● Man power for Risk Analyst. 7. Project at PT Bank Bukopin: ● Delivery genset Loncin for new branch. 8. Project at PT Telkomsigma: ● Manage Service Operation Datacenter Network Connectivity – Neucentric. 9. Project at Wika: ● Delivery Material Fiber and Rack.
Service Delivery Manager
01.2015 - 12.2019 |PT. Packet Systems Indonesia
SLA, Cisco
● Ensuring service level agreement (SLA). ● Ensuring scope of work. ● Responsible for customer support and maintenance services. ● Tracking incident to meet SLA. ● Manage team. ● Provide reporting. Projects: 1. Project at PT XL Axiata: ● Corrective Maintenance Non Cisco Devices (Netscout, Checkpoint, Bluecoat, DNS Infoblox and Fortinet) ● Implementation GGSN Cisco To establish and maintain subscriber Internet Protocol and provide charging detail records (CDRs). ● Implementation WDS MDS I, II, and III. 2. Project at PT.Telkomsel: ● Maintenance Bastion Host and DNS Infoblox ● Maintenance Siem Arcsight and Fortimail under Sigma ● Implementation IP Radio Access Network (RAN) Expansion Connectivity. ● Implementation Link Tranport Optimization Phase III & Relocation Link Tranport Optimization Jabodetabek to Sumalirja. ● Implementation Maintenance WAN Upgrade phase III and Initial Metro-E. ● Implementation WAN Upgrade phase III using MPLS and Initial Metro-E using Ceop’s (Circuit Emulator Over Packet Switch) technology. ● Implementation IP Transfer Point (ITP) phase II using SS7 technology. ● Implementation DWDM DRC Network Telkom – Telkomsel in Jakarta and Surabaya using Cisco DWDM optical network technology with high availability and scalability design. This project only use Cisco ONS 15454 Multi Service Transport Platform (MSTP). ● Implementation New TTC using MPLS and GLBP technology. ● Implementation IP Transfer Point(ITP) phase I using SS7 technology. ● Implementation IP BSC (Based Station Circuit) Sumbagsel. ● Implementation IP BSC (Based Station Circuit) Jawabarat. ● Implementation WAN Upgrade phase II using MPLS technology. ● Implementation LAN Switch upgrade using HSRP technology. ● Implementation IP BSC (Based Station Circuit) Kalimantan. ● Implementation IP BSC (Based Station Circuit) Sumbagut. ● Implementation IP BSC(Based Station Circuit) Phase I (Sumbagut, Sumbagteng, Jakarta, and Kalimantan). 3. Project at PT. Indosat: ● Implementation LAN Data Center. ● Perform High Availability LAN Data Center and migration with zero downtime on business process. ● Implementation LAN SEV (Single Electronic Voucher). ● Implementation LAN Data Center VAS( Value Added Service). 4. Project at PT. Telkom ● Implementation IT Network Improvement Divre 7 site Makasar, Ambon, Bali, Manado and Kendari. ● Implementation Telkom Alpro Datin to provide better performance on Telkom Network. ● Maintenance Network Telkom Divre 6 to provide better performance on Telkom Network. ● Implementation Switch IP Core. ● Implementation DWDM DRC Network Telkom – Bank Indonesia propose Disaster Recovery Center for Data Center Bank Indonesia using 1GE connection between DC Thamrin and DRC Cilangkap. ● Maintenance Border Router Telkom IS DC.
Technical Coordinator
01.2012 - 12.2014 |PT. Packet Systems Indonesia
SLA, Cisco
● Manage maintenance team and project. ● Helping team member to troubleshoot on customer. ● Manage and assign resources on project. ● Technical escalation. ● Monitor and tracking project. ● Maintenance support and project delivery.
Systems Engineer
02.2006 - 12.2011 |PT. Packet Systems Indonesia
SLA, Cisco
● Develop installation plans. ● Perform installation activities. ● Validate hardware and software configuration. ● Implement Network System solution to end customer. ● Maintenance Network System to end customer. ● Solve technical problem at client site. ● Write technical report or documentation after servicing a client. ● Liable for customer satisfaction.
Systems Engineer
03.2005 - 01.2006 |PT. Master Systems Infotama
BNI ICONS, SLA, Cisco
● Develop installation plans. ● Perform installation activities. ● Validate hardware and software configuration. ● Implement BNI ICONS to end customer. ● Solve technical problem at client site. ● Training user to used Windows XP and application BNI ICONS. ● Write technical report or documentation after servicing a client. ● Liable for customer satisfaction. Project at PT. BNI 46: ● BNI ICONS propose real time transaction on banking service.

Educational background

Information System (Bachelor’s Degree)
Till 2004
University of Bina Nusantara

Languages

EnglishAdvancedIndonesianNative