An HP Service Manager developer specializes in using the HP Service Manager tool to create, implement, and manage service desk processes. They design and develop workflows, forms, and scripts to automate tasks. They also assist in integrating other IT systems with HP Service Manager for improved efficiency. They troubleshoot issues, provide technical support, and ensure system stability, reliability, and scalability. Understanding customer needs, they create custom reports and dashboards for better data visualization. They also play a crucial role in updates, upgrades, and patches, ensuring minimal disruption to services. They collaborate with other IT professionals to align services with business objectives.