A Helpdesk Management Developer designs, codes, and modifies helpdesk software according to client's specifications. They ensure the software effectively manages customer's queries, complaints, and service requests, improving overall customer service. They also integrate the software with other systems for seamless data flow. Their tasks include debugging, troubleshooting, maintaining the system, and providing technical support. They work closely with helpdesk staff to understand their needs and enhance the system accordingly. Additionally, they conduct regular software tests and updates to ensure it remains efficient, secure, and up-to-date with industry standards.