A Freshdesk Developer at a helpdesk is responsible for customizing and integrating Freshdesk, a customer support software, into a company's operations. They handle programming responsibilities, develop apps, and automate workflows to enhance customer service efficiency. They work on API integration to connect Freshdesk with other systems, ensuring seamless data flow. Their role also includes troubleshooting, maintaining the software, and providing technical support. They ensure the system is user-friendly, and all features are optimized. They may also be involved in training staff on how to use the software effectively. Their goal is to improve customer service experiences using technology.