A Help Desk Implementation Developer designs, develops, and implements help desk systems for organizations. They analyze the company's needs and create a system that enables efficient handling of customer or employee queries and issues. They integrate the system with existing software and ensure it's user-friendly. They also troubleshoot issues, provide technical support, and continuously improve the system based on feedback. Additionally, they may train staff on how to use the system effectively and create guides or manuals. Their goal is to enhance customer service and internal communication through an effective help desk system.