A Genesys developer designs, deploys, and maintains Genesys software solutions, primarily used for customer relationship management (CRM) and contact center automation. They work on Genesys frameworks like Genesys Voice Platform (GVP), Genesys Routing (IRD), and Universal Routing Server (URS). They develop routing strategies, interactive voice response systems, and integrate these with databases and third-party systems. They ensure system efficiency, troubleshoot issues, and may also provide training to end-users. Additionally, they may work on upgrades, report generation, and system documentation. Understanding customer requirements and ensuring the solution meets these needs is a key part of their role.