A HPSM (HP Service Manager) developer designs, deploys, and manages IT service management solutions using the HP Service Manager tool. They are responsible for configuring and customizing the software to suit business needs, integrating it with other systems, and maintaining its performance. They also develop workflows, forms, and scripts, troubleshoot issues, and provide user support. Additionally, they ensure data integrity and security, and may be involved in training end-users. They need a strong understanding of ITIL (Information Technology Infrastructure Library) processes, SQL, JavaScript, and other related technologies. Collaboration with the IT team, stakeholders, and vendors is often part of their role.