Abdul Basit Khan
• Lead, grow, and manage a team of Account Manager, Deputy/Assistant Managers and Officers who are each responsible for supporting a portfolio of clients, driving transformational performance for their respective portfolios which effectively results in revenue growth. • Developing and implementing strategic plans to manage and grow key accounts. This involves identifying opportunities for growth, creating account plans, and developing relationships with key stakeholders. • Build and maintain strong relationships with Industrial key customers, ensuring that they receive excellent customer service and that their needs are met. This can involve regular communication, conducting business reviews, and addressing any issues or concerns. • Identified new business opportunities within Industrial accounts, where alternate energy solutions were installed, and work with the account team to pursue them. • Develop and implement incentive programs to motivate the key account team, such as commission structures based on sales performance. • Analyse sales performance within key accounts, identifying areas for improvement and implementing strategies to address them. • Develop and manage budgets for key accounts, ensuring that resources are allocated effectively to achieve sales targets. • Collaborate with other departments, such as IBCs, HR, Marketing and Business Strategy, to ensure that key accounts receive the support they need to achieve their goals. • Identification and hiring top-performing key account managers, as well as provide them with training and development opportunities to ensure they have the skills and knowledge needed to excel in their roles. • Motivate and inspire the key account team to achieve sales targets and deliver excellent customer service. This can involve setting clear expectations, recognizing achievements, and providing coaching and feedback.
• Guide and empower Key Accounts Team to make decisions that properly balance the needs of customer such as performance metrics and cross-sell/upsell opportunities. • Organize task placement, follow task progression to completion: monitor all team members including trainees, employees, executives and external stakeholders. • Develop and lead teams in Strategic Account Planning Exercises, including goal setting and financial planning to reach targeted revenue goals. • Effectively represent the Voice of the Customer within organisation, glean strategic insights, identify performance gaps and help prioritize efforts to improve the customer journey, value proposition, communication, sales and support of our customers. • Coordinates the involvement of Key Account Managers, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones. • Own the sales cycle - from lead generation to closure: foster prospects; build relationships; cultivate a consultative sales approach; manage the sales process through responsive, proactive and client-focused communication and client management. • Provide consultative selling and recommendations to increase the quality of acquisition/rental process and service provided to customer. • Lead major client relationships along with managing a team of Account Mangers, serving as the senior client contact responsible for overall account health, client success against key initiatives and relevant campaign performance. • Participate in various company initiatives and projects as requested. Identify and recommend team needs to Talent Pool for future leadership, including: personnel changes, tools, training and other needs that may come up over the natural course of business.
OCT Services LLC
• Developing and executing a comprehensive Sales & financial strategy that maximizes profitability and minimizes costs. • Monitoring and analyzing Sales & financial performance, including revenue, expenses, and cash flow, to identify opportunities for improvement and potential risks. • Creating and managing budgets, forecasting financial outcomes, and making recommendations for investment decisions in Cyber Security Product Portfolio. • Leading Sales planning, reporting, and analysis efforts, including monthly, quarterly, and annual Sales reviews and performance reports. • Identifying and managing financial risks and opportunities to optimize business operations and drive profitability in term of Customer Credit Reviews. • Collaborating with cross-functional teams to align Sales & financial strategies with business objectives and drive results. • Developing and implementing Sales policies and procedures to ensure financial compliance with regulatory requirements and best practices. • Managing Partner relationships with key stakeholders, including investors, lenders, and other partners. • Recruiting, training, and managing a team of Sales/Pre-Sales professionals to support operations and drive business results. • Maintaining a strong understanding of industry trends, market conditions, and competitive landscape to inform the decisions and strategies.