Available Offers for System Analysis

Service Administrator

Office
Full-time

An international powerhouse in the online trading industry with over 25 years of financial markets expertise is looking for a Service Administrator to join the team in Montenegro. In this role, you should have excellent problem-solving skills, proficiency in administrating OS Windows, Apple Mac and iOS expertise.


Requirements

- Excellent knowledge of PC/laptop components, experience of assembling PC/laptop;

- Running hardware and office equipment diagnostics, maintenance and troubleshooting;

- Proficient administrator OS Windows;

- Office’ IT Infrastructure maintenance;

- Wireless network installation and maintenance;

- Experience in installation and maintenance SCS (structured cable system);

- Experience in coordinating with hardware vendors and service providers;

- Excellent interpersonal and communication skills

- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

- Demonstrated customer focus

- Builds strong customer relationships and creates processes with customer viewpoint

- Strong analytical skills – strong problem solving skills, communicates in a clear manner and · effectively evaluates information / data to make decisions

- Anticipates obstacles and develops plans to resolve

- Broad understanding of IT Infrastructure and support processes

- Apple Mac and iOS expertise

- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

- Change oriented – actively generates process improvements

- Supports and drives change, and confronts difficult circumstances in creative ways


Computer and special software skills:

- IT experience from 3 years  

- Professional IT area education or relevant experience

- Windows family user and administrator knowledge/experience

- Citrix service

- TCP/IP knowledge and work experience

- PC Desktop/Laptop hardware knowledge at professional level

- Basic knowledge of monitoring systems and strategies

- Basic knowledge of recovery systems and strategies

- Knowledge with SQL queries for databases

- Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus

- Customer focusing. Politeness, loyalty in any aspect

- Resistance to stress, ability to work under pressure

- Familiarity Database (MySQL, PostgreSQL, MS SQL) is a plus

- Familiarity writing scripts (at least one: PHP, JS, Bash, Visual Basic) is a plus

- Basic knowledge of GSuite


English language knowledge working level both oral and written (intermediate level minimum). TOEFL or IELTS certificates are a plus.


Responsibilities:

- Preparing and support workplaces in the offices and remote

- Participation in projects for repair offices and open new ones

- Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support

- Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers

- Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures

- Collaboration with service providers

- Report on progress in Service Desk system

- Software support: installation, recovery, consultancy

- Deliver local IT support & proximity services (incident & Service Requests)

- Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis

- Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 400 +)/ troubleshooting (Windows 10 - 11, Chrome OS and MacOS)

- Preparing and support Citrix workplaces

- Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly

- Keep hardware equipment inventory list up to date in database CMDB

- Hardware and software upgrade when necessary

- System’s and application software troubleshooting when necessary

- Video conferencing support - ZOOM, Google Meet, etc.

- Work closely with hardware vendors and service providers (quality assurance of services provided)

- Writing User manuals for internal employees

- LAN and VoIP support

- Maintain and support existing servers

- Participation in various IT projects

- Work from office in the Podgorica

- Other senior management orders\assignments

Systems Analyst

A project by a Russian retailer to describe technical specifications for Checkmate to improve business processes.


Requirements

  • At least 3 years of experience.
  • Software Knowledge.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio).
  • Knowledge of JIRA, Confluence products.

Professional Skills:

  • Mastery of the basics of systems analysis, systems thinking

Professional Skills:


- Knowledge of notations and tools of designing and modeling (BPMN); - Knowledge of the principles of databases and experience working with them; - Skills in analyzing and working with large amounts of data, ability to analyze the requirements for the task; - Ability to prepare technical documentation, specifications, TOR, descriptions of completed settings for transfer to support; - Ability to independently conduct testing; - Experience in quantitative hypothesis testing; - Experience in collecting requirements from the customer and their form - Communication skills (ability to communicate effectively in writing and verbally with colleagues and customers to solve problems, ability to work in a team); - Independence, responsibility, proactivity, willingness to learn and teach others. - Client-oriented.



Head of Procurement / Head of Supplier Relations in B2B

Full-time
Permanent work

Looking for an experienced Head of Procurement / Head of Supplier Relations in the B2B marketplace for industrial enterprises.


Responsibilities:

  • Sourcing and onboarding of suppliers, forming a portfolio of suppliers in each category.
  • Developing relationships with the current supplier portfolio.
  • Formation of a procurement team.
  • Increasing the number and depth of categories on the marketplace at the expense of federal and regional suppliers.
  • Increase in the share of purchases through the marketplace in the total volume of customer purchases (% coverage).
  • Development and analysis of implementation of various procurement scenarios.
  • Building a system of analytics, monitoring of indicators, reporting on procurement processes.
  • Optimization of business processes/procedures when interacting with suppliers.
  • Document flow control.
  • Monitoring of suppliers' price offers, negotiating discounts.
  • Preparation of recommendations for suppliers to expand the range, pricing policy and additional services to increase sales through the marketplace.
  • Building a system for dealing with complaints, claims.


Requirements:

  • Proven experience as a procurement manager in large companies or marketplaces.
  • Understanding the specifics of targeted and non-targeted purchases, processes and "pitfalls".
  • Having successful cases on organizing procurement processes, working with suppliers, building teams and achieving effects.

Security GRC (Governance, Risk and Compliance) Specialist

Office
Remotely
Full-time
Permanent work

Looking for Security GRC (Governance, Risk and Compliance) Specialist.


Job Overview:

The person in this role will be in charge of identifying, reviewing and managing the security Governance, Risk and Compliance internal programs and initiatives, working closely with the Operation Security and Application Security Teams, as well as various internal IT teams.

Additionally, support the IT Security team in on-demand activities by being a facilitator in Initiatives with other IT Teams.


Requirements:

  • 5+ years of relevant experience working in the IT security industry, including 2+ years in GRC, IT Audit, IT risk management, IT Security and/or similar compliance functions.
  • Strong skills in IT Security risk management.
  • Demonstrated experience in data governance framework setup and management activities in an enterprise environment.
  • Experience in the development of company security policies and risk, security or audit frameworks (e.g. ISO 27001, NIST, COSO).
  • Excellent communication skills in both technical and non-technical ways.
  • Fluent in English and in Russian: written, verbal, listening.
  • Attained a Bachelor’s degree in Information Systems, Engineering and related area (5+ years).
  • Attained Сybersecurity certifications such as CISSP, CRISK, Security+, etc is a plus.
  • Experience working as a Program Manager is a plus.
  • Experience working in Fintech, online businesses is a plus.
  • Results-oriented, commitment focused and team player.


What Will You Do:

  • Continue developing, implement and manage the organization IT Security Risk Management framework.
  • Identify, manage and help reduce the IT Security risk across the organization, conduct risk assessment and gap analysis reviews related to information security risk matters.
  • Design, develop, implement and maintain a data governance framework across the company.
  • Manage compliance initiatives.
  • Develop, update, document and implement security policies and controls.
  • Ensure up-to-date and effective Information Security policies, standards and guidelines are in place to address requirements from internal and external.
  • Produce and manage relevant documentation and presentations, including Executive Reports.
  • Conduct internal security assessments/reviews.
  • Support and coordinate internal efforts to support IT compliance assessments and external security audits.
  • Coordinate inputs and craft accurate and effective responses to inquiries on information security matters coming from regulators, auditors, etc.
  • Support company-wide security training and awareness programs to meet training goals.
  • Help in the Implementation of Security tools.
  • Lead/Support Scrum ceremonies such as Refinement, Planning, Retrospectives, and Daily meetings.


Relocation to Montenegro.